RESOLVED: Eternalslots Casino voided my fair winnings

Hello dear LCB community. I would like to clarify with you whether my winnings of $100 were taken away from me fairly. 

I made an account on 9.2.2024, passed verification without any problems. And with the promo code LCB77, I wagered the wager and the available $100 was ready on the account. I made a deposit confirming, and ordered a payment. Next, I activated the 3rd promo, and on the 4th promo MAGIC200, I wagered the bonus again and ordered a payout of $100. But before withdrawing, I contacted support and asked if I needed to make a deposit again, I was told that it was not necessary, you had already done it, I ordered a payout and received a zeroing of the entire balance. How to understand it, how the system works. You make a deposit, they reset and say that there was a mix account, you do not make a deposit, they reset and say that you needed a deposit. According to the rules, I received $100 on the 5th promo code, without violating the rules, the use of promo is unlikely without a deposit, I ask you to figure it out fairly, it's a shame that this system is not clear at all. Thank you for your attention.
 If you need additional materials, screenshots, correspondence, I can provide saved ones if possible. 

Username in casino - Nik***  Date of voided winnings: 9.3.2024

Hello NikoBlak,

Thank you for providing your casino username. We've sent an email to the casino to check your account and will update you as soon as we receive a response from them.

Since you have two registered accounts here on LCB, could you please clarify which one you would like to keep and use so that we can remove the other one – this one or the first one you registered on July 5th?

Thank you!

I want to leave this one, but I'm sorry, I just didn't receive a letter on hotmail and I made this one. Leave this one

Dear NikoBlak,

Thank you for the clarification. As for your complaint, keep an eye on this thread for further updates.

Dear NikoBlak,

We received a response from the casino rep stating the following:

The player requested a withdrawal from a free promotion after already being paid out from one, without making a deposit in between, which is not allowed: "Only one withdrawal from free promotion is allowed between deposits."

This rule can also be found on the company's website in the Promotions section under "Free spins forever!"

Untruth. I contacted the support in the live chat and asked several times if I needed to make another deposit. I was answered by Alexis (the name of the support) that I do not need to make a deposit, so as not to have a "mix of the real balance and a withdrawal bonus of $100", I asked several times "definitely not to deposit", I was told that "it is not necessary, I will warn the banking department about your withdrawal". So I put it, in the end zero. Can you ask them for correspondence? That's funny....

If I had made a deposit, I would have made it to zero, writing that there was a mix of real and bonus balances.

Hello NikoBlak,

We have contacted the casino and referred them to your latest post. We will update you if we receive a response from them regarding this case.

Thank you.

Hello NikoBlak,

Do you perhaps have saved correspondence with the casino support where they mentioned that you don’t need to deposit? If you do, please send it to me via private message.

Thank you!

send in message

Dear NikoBlak,

We contacted the casino rep again and forwarded the information. We will update you as soon as we hear from them.

Hello NikoBlak,

Since this is a breach of the promotion rules stated in the casino's T&C, their decision is final. Therefore, nothing more can be done here, and we will have to close your complaint.

Thank you for your understanding.