UNRESOLVED: Eurobets casino unpaid withdrawal

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Last post made 2 years ago by MelissaN
mitchhalley
  • Started by
  • mitchhalley
  • Spain Newbie 11
  • last active 1 year ago

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  • Hi there. I made a withdrawal on the above casino on the 23rd May 2020 and quickly realised that it was going to be very difficult to receive my winnings. Live chat were never there to talk to me despit being 'online' and I wasn't getting any responses from my emails. 

    After a month went by (23/06/2020) I noticed that the withdrawal section had removed koala pays so the only option was bitcoin so I had to change my cash out to bitcoin instead. Ever since this day I have been on live chat every single day and sent emails every day and i am lucky to get 1 email reply every 2 weeks and live chat only speak to me for 1 min to say that my cash out will be paid. 

    I received an email last week to say it was going to be paid no later that 24/07/2020 and again this didn't happen. Please can someone help me if possible?

    Thank you

  • Sorry to hear that, mitchhalley. Please private message me your casino username so we are going to notify the casino rep and investigate it further. 

  • Thanks for sharing your account details, mitchhalley. 

    The casino rep has been notified. Keep you updated. 

  • Hi. I have direct messaged you. Thanks 

  • I always have problems cashing out. There looking to discourage you so you just forget about it and they end up keeping your money.

  • Yes I know. I managed to speak with someone on live chat yesterday and you always get to same response. 'You will get your money don't worry' and 'we are working on it but it's taking longer than expected'

    they are accepting deposits and still sending me emails with offers yet they can't pay my withdrawal or reply to any of my emails 

  • Thanks for your feedback, mitchhalley.

    We sent another reminder to the casino rep. Hope he'll get back to us soon. Keep you posted. 

  • Thank you. They don't seem to be replying at all now 

  • We just heard back from the casino rep. He forwarded your complaint to their relevant department. He'll get back to us as soon as he hears back from them. 

    Hope we'll get the answers soon. 

  • Hi mitchhalley,

    We are still waiting for the casino rep to send us an update regarding your case. Have you heard from them? 

  • Since we haven't heard from the casino regarding this case we'll mark it as unresolved. In case we hear back from them we'll open this case again. 

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