I won in this casino recently, I completed the wagering requirements only on games that count towards the playthrough accoarding to the terms of this bonus. I requested a cash-out on the 1st of December. I got an e-mail back then, with a header in that the sender is unknown, saying I can turn back my withdrawal for 4 business days, after that will the wilthdrawal only be processed. 11 days had passed since then, 9 business days, but I still didn't receive any single e-mail about the status of my request and when I can get the cash.
I got a private message from the representative of the casino here, about then I should send him my username, and he will work on that I can receive my withdrawal in a reasonable time. This was in the weekend, since then, silence. I wrote him several messages, he didn't reply any.
I tried to contact their support from the casino lobby, too, when I click the Contact link there, I am directed to a page reporting error.
In the e-mail I received from them when I requested the withdrawal, there is a line, that say in case I have questions, I can contact them at the e-mail address... and then empty space comes. No address added.
In the past two days I reached their live chat in the casino lobby, and they told me no exact information about when I can expect my money. They told me the withdrawal will be processed, but nothing else.
I also discovered that if you visit their support page from the casino site, and not from the lobby, the contact e-mails are presented. I wrote to their general support and the casino manager. No reply...
I feel that this casino lacks many features of a devoted support, the attitude seems ignorant. It is quite upsetting that the live support find it totally okay that in spite of the 4 day pending period written in their e-mail, it is now 9 business days without any e-mail notification, etc, no apology from them, no sign of effort to speed things up. It leaves an impression as if there was only one direction for money in this casino, the "in".
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