UNRESOLVED: Euroslots

I do not often give warnings about casinos but today I get extremely bad customer service and want to give warning.

I play in several casinos daily so when I did not find in casino site details of my payments and used bonuses I chat to customer service.

I ask about one of my messages in my account, there was deposit promotion and I wanted to know can I still use it or have I used it because details was not found.

I check 2 times in same chat would I get those 50 wagering free spins gift and also 5e bonus to live casino if I deposit and play and person promised that. Bonuses did not appeared so I chat again after deposit and played by promotion rules and same person ask me to give screenshot of games that bonuses not show in account I gave and promised fix it with relevant team.

After that I get from same Pasi customer service person email that I will get anything none bonuses because I have use same offer earlier even I double check from this same person that I can use this promotion before deposit.

I have now send emails  that I wont except this I want promosed deposit bonuses because ask 2 times before deposit is it available and after that make deposit via offer buttom claim here and deposit, do everything what was told me. No answer so I have no trust in this casino.

This is www.euroslots.com working via  Heliopsis Limited in , registered in Malta law ,registernumber  C101509, which place is in Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta. Heliopsis Limited working under The Malta Gaming Authority (MGA) rules ,  2019 license proved  MGA/CRP/178/2009 in. 

about in my country

Still not promised bonuses in email answer even I have screenshots about customer service promised those before I made deposit. I cannot trust this.

Joke place, high warning, now they send email that sorry maybe future get new offers, quess am I going to deposit never there😅 and they say that they can withdrawal my deposit without playing but is has been ofcourse played because it was in promotion rules which was promised that have to play your deposit before get bonus! This customer service is joke of the day🤣and Nopeampi casino get me there when send message that our sistercasino worth to try, NO!

Still having email from customer service not possible add now these promotion bonuses and again I send them email that because I have proof what is promised before deposit they can add copensation it is only matter of would they like to do it.

Hello hobitgirli,

Thank you for sharing your experience with the LCB members. If you need assistance, feel free to send us your casino username along with the proofs you have via private message, and we will contact them.

They do not want resolve this so I do so, just get new email from that, thanks!

And tip to members, always take screenshots of casinos when win big, see problems in site or customer service promise to you something, sounds silly but if something goes wrong it is only way show how case really went! I send private message to you JovanaV , there is issue also by sending that way photos so when got time maybe help with that thanks!

Dear hobitgirli,

Thank you for providing the additional information. We've contacted the casino and we'll update you once we receive their response.

Thank you for your patience.

Thank you, this community is great because where else casino player can get help to even try fix casinos wrong actions?

Thanks for your  help with this case,  even after LCB contact they are not going to give any compensation for their mistake your contact has been notice and again sorry for me by email. So thanks for LCB and no thanks to Euroslots from me❤️

Dear hobitgirli,

We've received a response from the casino stating that they cannot share any account details without the power of attorney and also that they are in an ongoing conversation with you. Could you please confirm this for us?

Thank you.

No they only send email sorry but you will get nothing even it was customer services mistake🤣

Dear hobitgirli,

Given that the casino will not share case details, unfortunately, we are unable to assist you further with this and will have to close the complaint and mark it as unresolved.

Thank you for your understanding.

Thanks for trying to help anyway🌷