RESOLVED: Everygame Poker No deposit bonus....is it really a no deposit bonus

So I received an email for a no deposit bonus on my poker account. It clearly reads all I'll have to do is open a table and start playing. I also read the deposit and no deposit terms (see screenshots) where it says no deposit bonuses players don't need to deposit. When I tried playong I had no available funds so I contacted support. They informed me that I need to make a deposit to release the bonus funds. Even with support help and reading the bonus terms I don't believe I should have to make a deposit or am I missing something?

Hi Stephanie Thomas,

Can you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you.

Hi Stephanie Thomas,

Thanks for sharing your credentials. We will get in touch with Casino Representative regarding your case. Please keep posted.

Hello Stephanie Thomas,

Casino Rep got back to us and told us that they will update us as soon as possible regarding your issue. Please keep us posted.

Hi Stephanie Thomas,

We've got the clarification regarding your case. Poker bonuses are completely different from Casino bonuses. The "no deposit  bonuses" works exactly as "deposit bonuses". You need to have an existing balance or to make a deposit to be able to release the bonus by earning the points. so you need to play real money games first. Your bonus is locked, and if you want to unlock you need start playing real money. This rule is protection of cheating and colluding, because you are playing against real people, so you can spend the whole bonus in one hand and one of the players on the table will take it and be able to cashout that money.

 In short words, poker bonuses work in reverse compared to casino bonuses. You need to wager (earn points) using your own money THEN you get your bonus.

Your account was credited with the bonus as they promised and waiting for you to make a deposit and start unlocking the same one. Hope this was helpful.