RESOLVED: Exclusivebet.com - no Russian players

played no deposit bonus at the casino exclusivebet, the account remains 200 euros, made a deposit, send a document for review, they have approved, to set the output money brought only my deposit else zeroed
They said that players from Russia are not eligible for a bonus, but you have a website there is no Russia in the ban
you can help me solve this problem?

Where did you claim the no deposit bonus from? As we dont have one on LCB ( we had free spins that expired on the 1st ).

We are looking into your query. We have emailed the rep to check if Russia is in fact restricted.

I recorded the following link https://lcb.org/onlinecasinobonusforum/exclusive-no-deposit-casino-bonuses/exclusivebet-exclusive-free-spins  January 26, 2016,on the same day I played no deposit bonus

I asked in Live-chat:"I can withdraw money?",the operator told me: ""Yes, but you need to make a minimum deposit and send documents for review"
I have fulfilled all the conditions and documents approved
I put money on the conclusion waited
48 hours have passed, but the money has not brought
I turned to live chat again, there I was told that the money will withdraw within two hours
I waited 2-3 hours, login in my account, and the account was only my deposit of 10 euros
I turned again to the live chat, and only now told me that from the Russian players are not eligible to receive the bonus

Hello slv9ss65eyy!

We are still waiting for the reply. 
We are sorry to keep you waiting but as soon as we get some info we'll get back to you. Don't  worry!

Thank you very much for your patience.

Best regards!

Hello  slv9ss65eyy!

Please post your query here in this thread of the casino direct support:

https://lcb.org/onlinecasinobonusforum/direct-casino-support/freespin-cherry-gold-planet-casino-spin-usa-exclusive-irishluck-domgame/

Best regards.

Unfortunately you cannot cashout any winnings from this bonus because Russia is restricted. In the terms its states:


13. Players residing in Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Georgia, Indonesia, Kazakhstan, Kyrgyztan, Latvia, Lithuania, Macedonia, Mongolia, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Tajikistan, Thailand, Turkmenistan, United Kingdom, Ukraine or Uzbekistan are excluded from all Casino bonuses.

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