CLOSED: free spins payout

My attempt to withdraw winnings from free spins offer. I had 50 free spins of which after completing the play through requirement I had a balance of $130.
I made a withdraw request and was instructed to submit proof of my address by providing a picture of my drivers license and a picture of me holding my drivers license. Once I submitted that and after a day waiting I got an email stating all was confirmed and I can make a withdrawal. This site allows withdrawals with BTC or LTC. I requested $100 in BTC to transfer into my wallet. Instantly it was denied and received another email that said "Your message wasn't delivered because the recipient's email provider rejected it." so I opened a live chat with customer service to see what the issue was.The lady informed me that I can only withdraw $50 with the free spin offer and that I need to make a deposit of min $10 before they will release the $50. She also said I could deposit using any of the methods they have available. I was going to deposit $10 worth of ETH but they have a min deposit of $50 but BTC had a $10 min deposit so I deposited $10 of BTC. This is where the fun begins. I'll post the live chat log: The casino name and customer service rep name I removed.

Hello and welcome to Casino !
How may I be of assistance?
CS agent

me again 
Agent profile image
As we can see you have requested a payout.
You have to reply to our confirmation email to be eligible for the payout.

every time i reply it says its rejected
Agent profile image
For some reason we are not able to receive your reply.
We must ask you to change your email address to @gmail.com
But, not we will make a one-time exception and process your payout.
Please, send an email at support@casino.com with the crptoaddress where you want your funds to be sent,

why do you need me to change my email
Agent profile image
To be able to reply to our confirmation emails in the future.
To secure that we, in fact, are in contact with the original account creator, we need to complete a re-verification process. We need you to provide:

- A selfie picture of you holding your ID document with a text note, containing:
a. “ Casino”
b. Current date
c. Username

Please send the requested document to banking@casino.com, of course, from the address you want verified on your account.
You can send your documents at documents@casino.com

wow ok
Agent profile image
Please, send an email at support@casino.com with the crptoaddress where you want your funds to be sent,
And as soon as we receive our cryptoaddress we will process your payout.

it already shows my deposit on my balance
Agent profile image
Yes, that is correct.
Just send an emal at support@casino.com with your cryptoaddress and your payout will be processed very soon\

hold on.. you're telling me to do different things.. do I need to send again a picture and all that?
Agent profile image
We can make a one-time exception and process your payout, but you have to send an email to support@casino.com with the cyrptoaddress where you want your funds to be sent

ok ill do that first
Agent profile image
But, to be eligible for the payouts in the future you have to change your email address

ok i sent it with my gmail
Agent profile image
One moment, please.
Please, send it from the email that is associated with your account at the moment.

my  account?
Agent profile image
Yes. that is correct.

well I dont have one with my gmail.. are you telling me to make a new account?
Agent profile image
You can not reply to our confirmation email, but you can send as a new email.
Just send it as a new email to support@casino.com

i did
Agent profile image
One moment, please.
Unfortunately, we still did not receive it

hold on
ok i re sent
Agent profile image
Can you send it from the email address @hotmail.com that is associated with your account at Casino.
And you can follow the procedure to change it to @gmail.com
END

Confusing??? yes!
But, after sending my cryptoaddress with my gmail I did get the $50 deposited to my crypto wallet!
I still have no idea why I need to change my email to receive any future withdrawals but I just wanted to show others how this entire process went for me.

Hi SinMore,

Thanks for sharing your experience with us and all the members. Can we help you somehow to resolve some issues with this Casino?

Hey SinMore,

Thanks for always being so transparent with us. This indeed is an interesting interaction. I find it odd they made you change your email address, but at least you got your $50 at the end of the day...hope the changing of email address doesn't reflect negatively moving forward..which online casino was this by the way?