RESOLVED: FunBetCasino - Slow payout problem

Hello, I've been waiting for my payout for 6 days now, I keep getting put off and nothing is happening. Attached you will find pictures of my account and my payout. Can anyone help me?

Hello, I've been waiting for my payout for 6 days now, I keep getting put off and nothing is happening. Attached you will find pictures of my account and my payout. Can anyone help me?

Disputed amount: 400€

Casino: Funbet.com

Case #: 4100

Hi Eicher87,

Thank you for reaching out to us and sharing your experience.

We will forward your complaint to the casino to check your withdrawal status.

In the meantime, could you please share with us more details:

• How did you won this amount? Did you use any bonus?
• Is this your first withdrawal at FunBet Casino?
• Is your account verified? Did you finished the KYC process?

As soon as we have more details, we will be able to assist you further.

This is my first payout, my account is verified, the bonus has been wagered, and the €400 was paid out as real money.

Still nothing, how much longer do I have to wait?

Hi Eicher87,

Thank you for the additional explanation. Could you please let us know which bonus was in question so we can check the maximum withdrawal allowed for it?

Please note that even if you have completed the wagering requirements, it does not necessarily mean you can withdraw the full amount, as most of the bonuses have a maximum cash-out limit.

We have also forwarded your case to the casino representative for further review.

I can't remember which bonus it was; the money was ready for withdrawal, meaning it's my money. Today is day 9 and nothing has happened.

I can't remember which bonus it was; the money was ready for withdrawal, meaning it's my money. Today is day 9 and nothing has happened.

Hi Eicher87,

Your bonus history can be found in your casino account, where you can check which bonus was applied. Please refer to the screenshot below:

I found it

OK, screenshot attached.

Can you help me?

I've been waiting for 10 days for any progress regarding the payout.

Disputed amount: 400€

Casino: FunBetCasino

Case #: 4113

Hi Eicher87,

Please keep in mind that you are submitting the same complaint for the third time. We kindly ask you to refrain from opening new complaints, as they will be merged with the existing ones since they refer to the same issue.

Submitting multiple complaints or requesting daily updates will not speed up the process.

In the meantime, the casino representative has informed us that your payout should be processed within the next two business days.

Please let us know once you receive it.

So far nothing has changed, everything is the same as it was on day one.

My payment has now been cancelled, what now?

Hi Eicher87,

Thank you for your update. We have informed the casino rep to check your account once again.

Keep you posted.

Hi Eicher87,

Could you please send us your casino ID or the exact email address you used to register, as the casino is currently unable to locate your account?

Additionally, please also provide us with any email correspondence you had with the casino via private message, where your email address is clearly visible.

Hello, my email address is ch***

Unfortunately, I can't access them anymore, and I've already written to the casino about this several times. I always get the same answer, and honestly, waiting that long again is really awful.

Have you been able to achieve anything in the meantime?

Hello Eicher87,

We have forwarded your email address to the casino representative, and they will check your case and get back to us.

We will update you as soon as we receive their response.

Thank you for your patience.

And when can I expect it? It's already day 12.

Nothing has happened so far.

Hello, are you still working on this case?

The man hasn't heard anything since; nothing has happened for 13 days.

Hello Eicher87,

We have not yet received a response from the casino representative. Please note that, due to the holidays, there may be delays in their reply.
We will inform you as soon as we receive an update from them.

Thank you for your patience.

What do they say about the casino?

Is it worth waiting?

Hello Eicher87,

We have received feedback from the casino representative confirming that your withdrawal was processed this morning and should be credited to your account by tomorrow.

Could you please confirm this and update us once you receive the funds?

Thank you.

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark Case #4100 as resolved.

Hello, I received the money. Thank you for your help.

You are most welcome, Eicher87! Enjoy!