RESOLVED: funds from Golden reels casino didnt credit to my bank account

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Last post made 5 years ago by Sydney
Alex1982
  • Started by
  • Alex1982
  • United States Sr. Newbie 22
  • last active 5 years ago

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  • Alex1982
    • Started by
    • Alex1982
    • at Jul 03, 20, 07:58:49 AM
    • United States Sr. Newbie 22
    • last active 5 years ago

    Thanks from:

    i have registered in Golden reels Casino at may 2020.i made deposit 100usd by neteller and placed some bets on sport.When my balance was 173usd i have requested withdrawal by neteller!The financial department has requested all documents for verification!After that they checked it and they have calculated the fee 5$ but didnt approved the withdrawal by neteller.they adviced me to request withdrawal by alternative method is skrill.i have sent the screenshot of my skrill account and requested withdrawal by skrill.Financial department have checked the screenshot but didnt approve the withdrawal by this method also!After that they adviced me to  withdrawal by bank account and they  requested the screenshot of my bank account for approving of withdrawal to bank account.i have sent this document also,they checked it and i have requested withdrawal  168$ to my bank account at 10 of june 2020!it passed 3 weeks but funds 168$ didnt credit to my bank account.Customer support in chat of golden reels answered constantly that they didnt receive the reply from Financial department.Please,help me,i have sent all documents that they required but i dont see funds on bank account my bank account.

    Golden Reels Casino

    2/ 5

  • Sydney
    • Replied by
    • Sydney
    • at Jul 03, 20, 08:15:53 AM
    • Serbia Almighty Member 14944
    • last active 3 years ago

    Thanks from:

    Hello Alex1982,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

  • Alex1982
    • Replied by
    • Alex1982
    • at Jul 03, 20, 09:14:25 AM
    • United States Sr. Newbie 22
    • last active 5 years ago

    Thanks from:

    my casino username is giallorosso

  • Sydney
    • Replied by
    • Sydney
    • at Jul 03, 20, 09:27:27 AM
    • Serbia Almighty Member 14944
    • last active 3 years ago

    Thanks from:

    Alex1982 wrote:

    my casino username is giallorosso

    Hello Alex1982,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Keep you posted.

  • Alex1982
    • Replied by
    • Alex1982
    • at Jul 03, 20, 11:54:44 AM
    • United States Sr. Newbie 22
    • last active 5 years ago

    its not link of validator on their site also .i cant write the message to validator

  • Sydney
    • Replied by
    • Sydney
    • at Jul 03, 20, 11:57:11 AM
    • Serbia Almighty Member 14944
    • last active 3 years ago

    Thanks from:

    Hello Alex1982,

    Unfortunately, this casino doesn't have any gambling license. We have that info on Golden Reels Casino review page HERE. 

    Golden Reels Casino

    2/ 5

  • Sydney
    • Replied by
    • Sydney
    • at Jul 07, 20, 06:12:08 AM
    • Serbia Almighty Member 14944
    • last active 3 years ago

    Thanks from:

    Hello Alex1982,

    We still haven't received a reply from Golden Reels Casino. We've sent them another reminder email.

    Keep you posted.

    Golden Reels Casino

    2/ 5

  • Sydney
    • Replied by
    • Sydney
    • at Jul 07, 20, 07:49:19 AM
    • Serbia Almighty Member 14944
    • last active 3 years ago

    Thanks from:

    Hello Alex1982,

    We've finally received a reply from the casino. They say that they are looking into your case and they'll get back to us regarding this. We'll keep you updated.

  • Sydney
    • Replied by
    • Sydney
    • at Jul 09, 20, 06:43:58 AM
    • Serbia Almighty Member 14944
    • last active 3 years ago

    Thanks from:

    Since the player has notified us via private message that he received his payment via Neteller, we're going to mark this case as Resolved.

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