RESOLVED: Gambana.com - KYC Issue

I hit a legitimate max win on a Nolimit City slot on 5 May 2026 Official Nolimit City Replay (verifiable by anyone): https://nolimitcity.com/replay/zohugahaponiraheyakumunokiteepidumiditusemonukene Here’s what happened after: 5 May 2026: First withdrawal request (~$8,400) → Cancelled with no explanation. 7 May 2026: Completed full KYC within 1 hour (passport, electricity bill, selfie holding passport + handwritten “Gambana 07/05/26” note). 8 May 2026: Live chat confirmed documents received and under review. 9–13 May 2026: Every withdrawal attempt (BTC, SOL, LTC) cancelled automatically. No meaningful updates despite multiple follow-ups. I have sent a formal Final Demand email, contacted Nolimit City directly, and filed a complaint. Still nothing. This is textbook big-win non-payment. They drag you through verification then cancel everything while they sit on your money. Evidence: • Cancelled withdrawal history • KYC documents + selfie with note • Live chat logs Gambana is promoted by (@)mattybetss on Instagram (250k+ followers). They are happy to take your deposits and promote big wins, but not so happy to pay them. If you’re thinking of playing there - don’t. Especially avoid any big wins.

Disputed amount: 8400$

Casino: Gambana.com

Case #: 4276

Hi K Mnich,

Thank you for reaching out to us and sharing your experince.

Please note that we do not have this brand listed on our site, but we will still try to reach out to them and assist you with your case.

Could you please share some additional details with us:

• Is this your first withdrawal?
• Did you use any bonus? If yes, please tell us which one and whether it was a deposit or no-deposit bonus.
• From which country are you accessing the casino?
• Did the casino send you any email regarding the rejection of your withdrawal?

Please send us all the evidence and screenshots you have via private message so we can fully review your case.

​​​​​​Thanks, apreciate it!

• Is this your first withdrawal? Yes
• Did you use any bonus? If yes, please tell us which one and whether it was a deposit or no-deposit bonus. NO BONUS
• From which country are you accessing the casino? NZ
• Did the casino send you any email regarding the rejection of your withdrawal? No

I have received a first payout of $500, balance of $7.9k still pending. They are only allowing me to withdraw $500 max daily. They said my account is "partially" verified. what the hell, it either is or isn't. Will keep you posted. I asked to increase the daily limit to $750 or $1000. Will let you know how it goes. 

Hi K Mnich,

Thank you for letting us know. Most casinos have withdrawal limits in place so that transactions can be processed faster and with fewer delays.

Please keep us updated on how everything goes, and if you run into any issues, we will contact the casino on your behalf.

Received 2nd withdrawal of 500. 7.4k still pending.

Hi K Mnich,

Could you please let us know if you managed to withdraw the whole amount?

Withdrawals keep coming daily, however, limited to $500 per day, about $4.9k left to withdraw still.. and no news from casino since last email :D but I am not complaining, feels nice to get paid every day lol

Hi K Mnich,

Excellent! Getting daily payments actually sounds pretty exciting, so maybe it’s not that bad after all 

For now, we will mark your complaint #4276 as resolved since you are receiving the payouts regularly.

However, if any issues come up or you experience any further problems, please let us know, and we will reopen the case.

please delete this post and delete my account

Hello K Mnich,

You submitted a public complaint on our forum, which was successfully resolved. Please note that posts published on our forum are not removed, as they are public and accessible to all users, unless they constitute spam or violate our forum Terms & Conditions.

What we can do, however, is deactivate your account, and this will now be carried out accordingly.

At the very least, a simple “thank you” to LCB for helping resolve your complaint would have been both appropriate and appreciated

Hi 

I'm currently experiencing the same issue atm i deposited funds and won some money, however they have now requested KYC documentation with no one responding after that and I'm noe quite worried I've sent my information to crooks. There's no one to contact on gambana and their live chat is actually just Burgos people copying and pasting messages. Can someone pls help and advice how long they take to verify kyc documents considering they come back at all.

Hi. I still haven't heard from the gambana verification team yet whats going on

Hi Justin Okupa and nelson owusu-adjei,

We are sorry to hear that you are experiencing this issue. If you need our assistance with this matter, feel free to submit a complaint HERE, and we will be happy to assist you further.