CLOSED: [due to the casino's unresponsiveness]: GeniePlay Casino - Slow Payment Issue

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Last post made 18 days ago by JovanaV
Niilo
  • Started by
  • Niilo
  • Finland Newbie 5
  • last active 11 days ago

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  • Hello,

    If someone here can help me with this Genieplay Casino it would be great. Withdrawal delays with this casino brand are crazy. I haven't ever received a withdrawal here in 5 business days that is the maxium waiting period by their T&C. Again I have waited two weeks for the small withdrawals of 3x500€. This is now third time I have to wait over 2weeks for small withdrawal amount. Live chat can't help at all. I have used no bonuses, played slots and sports, no KYC required. Crazy. 

    3.2/ 5

  • Hello Niilo,

    Welcome to LCB.

    Please send us your casino username via private message so we can contact the casino rep and inquire about this further.

    Thank you.

  • I have had terrible withdrawal issues with Genieplay now many months. I have managed to won some and they never pay in timely manner(max 5 days by their T&C). Haven't had single withdrawal in 5 business days even those are small only 500€ per withdrawal. Can you please help? Or at least find out how bad their financial situation can be? I have played slots and sports, haven't used any bonuses and they don't require any more KYC docs from me. Live chat gives always same excuses "your withdrawal will be processed soon" but it never will be.

    Disputed amount: 7700€

    Submitted via LCB complaint form
  • Hello Niilo,

    We haven't heard back from the casino rep regarding your case so we've sent them a reminder. Keep you posted.

    Thank you for your patience.

  • Alright this looks really bad 

  • Hello Jovana!

    Can you please confirm the name of the company that owns this casino? It's should be public information but it's not shown on the casino site. 

  • Hello Niilo,

    Please take a look here.

  • Hello Niilo,

    We are still waiting for an update from the casino regarding your case.

    Keep you posted on this thread.

    Thank you for your understanding.

  • Hello Niilo,

    We still haven’t received any response from the casino rep, so we’ve sent them another reminder. Hopefully, this time we’ll get some feedback from them so we can assist you further.

    Thank you for your patience.

  • Dear Niilo,

    We have received no response from the casino despite multiple attempts to follow up on your case. We would need to close the complaint due to the casino's unresponsiveness.

    If they respond at any time, we will reopen the thread.

    Thanks for your understanding.

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