RESOLVED: Glorbet - Software Issue

Hi there! I have won around 3$ from the free spins, so my bonus turnover should be around 105$ (wager x35). I have wagered a few thousands $ and my wagering progress is still 97%. To get 1% I have to bet something like 50$, it's insane... I decreased my won balance from 230$ to 150$ to get 5% more wager (from 92 to 97%). Support is ignoring me via LC, they're re also not responding via e-mail.

Disputed amount: 150USDC

Casino: Glorbet

Case #: 4262

Up: I have no idea what happened, but the problem was solved - now the bonus funds are completely wagered and they're turned into a real balance. Anyway, I have extra lost something around 100$ to met that crazy wager conditions, I guess that I should have it returned. Wasting that money was unnecessary.

By the way, my withdrawal request was refused. Support told me that I have to deposit 50$ first and wager it at least once. Then they have told me that it was mistake, only 20$ is needed. I've been also checking their reviews in a several places and everywhere I saw the same info about 10$ (or even that minimum deposit amount depend on a used currency is required to verify payment method).

Could someone clarify here what are their real requirements? Because of all that strange things I'm not sure if I can trust them or depositing anything here gonna mean only wasting my own money 😬

i wouldnt deposit from what i am seeing. NO support it seems at all other than FIN (AI chat bot). Bonus code hasnt worked for 3 days either. 

Also i dont see any requirements listed of depositing to redeem. Who knows since it seems support is nonexistent. 

Hi Paweł,

Thank you for reaching out to us and sharing your experince. We will contact the casino rep to check your account.

As stated in the bonus on our site, the minimum deposit required in order to verify a payment method should be $10.

Could you please send us via private message the conversation or live chat where the casino informed you that you need to deposit a higher amount?

Keep you posted.

@njanjam

I have decided to not play at this casino anymore, balance is lost, but the case is still open for me to protect other users from them. Sure I can, I'll send you a screenshot on PW.

@Soonercorey

That's exactly what I have decided. I won't deposit even a single cent there. That's the worst casino that I have ever met. Now I know why they are operating without a license.

Hi Paweł,

Thank you for sending us. We will forward it to the casino rep.

Keep you posted.

Hi Paweł,

Could you please let us know if you managed to withdraw the bonus?

We still haven’t heard back from the casino representative, so we have sent them another reminder.

I've tried to withdraw 150USDT but they have denied my request and told me that I have to deposit 50$/20$ first. I've sent you this on a screenshot.

And, as I said, I've lost that balance just for have some fun, I am not going to deposit any amount into this scam site.

Hi Paweł,

Thank you for your update. We have also received an explanation from the casino representative regarding your issue.

It turned out to be a mistake from their support team, as they did not have the correct information regarding this bonus. They sincerely apologize for the misunderstanding caused on their side, and they also confirmed this information directly to you.

Additionally, they informed us that the remaining balance had already been fully played through. We are sorry to hear that you had such an experience with this bonus and the incorrect information provided initially.

Since the explanation has now been provided and confirmed, we will mark this complaint as resolved.

Hello Paweł,

We sincerely apologize for the negative experience you had. Unfortunately, our support team was not fully informed, which led to the misunderstanding.

Due to the inconvenience caused, the casino has prepared a special gift for you as compensation.

Please send us a direct message, and I will personally make sure everything is taken care of 💚

Ok, I'll try to message you via Live Chat right now 👍