RESOLVED: Glorbet - Software Issue

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Last post made 3 months ago by njanjam

Started by
April4257
Jr. Member 53
last active 1 day ago

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3 / 88 votes

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Started by

April4257

at May 11, 26, 01:32:32 PM

Jr. Member 53

last active 1 day ago
Tried using free spins. Wont load. Contacted support, automated system said to try different ways. I tried ipad, phone and laptop. Waited several hours, tried again with no results.

Casino: Glorbet

Case #: 4263

Submitted via LCB complaint form
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Replied by

njanjam

at May 12, 26, 03:06:12 AM

Moderator 4157

last active 2 days ago
Hi April4257,

Thank you for taking the time to share your experience with the LCB members, and we’re sorry to hear about your negative experience. We notified the casino rep about it.

Could you please let us know if you followed all the instructions regarding redeeming the bonus stated in the bonus post?

Also, have you verified your email address and phone number?

Rated:

Glorbet

5/ 5
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Replied by

njanjam

at May 14, 26, 06:59:15 AM

Moderator 4157

last active 2 days ago
Hi April4257,

Could you please let us know if you managed to claim the bonus?

We still haven’t heard back from the casino representative, so we have sent them another reminder.
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Replied by

njanjam

at May 15, 26, 02:19:11 AM

Moderator 4157

last active 2 days ago
Hi April4257,

We received a response from the casino rep stating that they had experienced a technical issue and had contacted you to claim the bonus once the issue had been resolved.

Could you please confirm it?
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Replied by

jack_glorbet

at May 15, 26, 10:43:30 AM

Casino Rep 3

last active 2 days ago
Hello,

Thank you for your feedback.

Bonus and free spins systems are updated multiple times throughout the day, and it is possible that you attempted to use the free spins during an active update/maintenance period.

Our team is continuously monitoring and improving the system to ensure stable availability across all devices and regions.

We appreciate your patience and understanding.
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Replied by

njanjam

at May 19, 26, 01:37:34 AM

Moderator 4157

last active 2 days ago
Hi April4257,

Since we received no feedback from you and were informed about the positive outcome from the rep, we would need to close complaint #4263 and mark it as RESOLVED.
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