UNRESOLVED: Gold River Star Casino

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Last post made 12 days ago by melint70583
Mws813p45
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  • Mws813p45
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  • Good Day,

    I love to play online casinos and actually love Rivals games but I just cannot find any Rival Casino that pays fairly and fast as they all promise to. I had a horrible experience at Always Vegas and I should have known better but I was contacted numerous times by phone and email by a guy named James Smith who was Robert Collins at Always Vegas apologizing for the trouble there and offering me the keys to the city at Gold River Star including fast and large withdraws. I knew better in my head but after a few months of him begging me to give it a try and promising me all would be better i deposited $250 with a no wager bonus. I love to play video poker and found that my bet limits were only $5 max so I played slots and lost. He then called me and thanked me for trying it and I told him about the low limits and he said he would fix that now and offered me an additional no play bonus for $250 deposit so I did and lost. Then I received a text message from casino offering additional no wager bonus so I logged in and the chat rep said that if I deposited $300 I would receive another no wager bonus so I did and won $3700 after awhile of playing. I sent my documents (BTW I only play via Bitcoin) and that is when the games begin. First they set my max withdraw at only $1000 a week which is different than their terms and conditions then James smith started backtracking even though I have his emails with promises made. So fast forward after a week they paid me $1000 and after pointing out their terms and conditions of $1500 withdraw they have now came back with basically they will pay me according to terms and conditions of 15 days per withdraw and not as promised. So I am still due $2700. I even told them I would be happy to deposit more if they only did what was originally promised and Ethan says we don't see eye to eye... so long story short- if you want to make deposits and play and lose they will treat you great, if you actually win it's a different story sadly. Oh btw he also said that if you claim a bonus they pay slower than if you don't? That is rogue behavior. Not a good way to run a casino and attract players like me that spend thousands. Is there any Rival Casinos that are legitimate or should I just stick to RTG? mws813

  • Hi Mws813p45,

    Unfortunately, we don't have Gold River Star listed on LCB but we can try to reach the casino support and ask them to provide us with more info about your withdrawal. 

    Please private message me your casino username. 

  • Thank you Melissa! I was really hoping this Rival Casino would be different as I like Rival Games but sadly it's the same! 

  • Mws813p45 wrote:

    Thank you Melissa! I was really hoping this Rival Casino would be different as I like Rival Games but sadly it's the same!

    Thanks for sending the account details. We'll notify them and see if they reply. 

  • Hi Mws813p45,

    We sent another reminder to the casino support. We still haven't heard back from them. 

  • Thank you Melissa! My last withdraw has been pending since 11/30. I appreciate your help! 

  • Hi Mws813p45,

    Could you please tell us if you have received your winnings so we can close this topic?

  • I have not Melissa received all my winnings as of yet. Thanks for your help

  • Mws813p45 wrote:

    I have not Melissa received all my winnings as of yet. Thanks for your help

    Thanks for the update. We'll try to reach them and see if they will reply this time. Please keep us posted. 

  • Will do and thank you 

  • This is what I have had happened with my request so far actually surprised that they accepted the second request after 8 days where the first took total 15 and financial department did not inform me or respond about the reason why. I was told to put it down to 100 exactly.

    It says accepted and sent over 24 hours ago but I still have not received the funds in my coinspot wallet or any notification of funds arriving

  • Thanks for your feedback, Joedee Thompsons.

    Please let us know if you have received your winnings. We can't reach the casino regarding this complaint. We've been trying for days. 

  • I still have two cash outs pending one for $1500 and one for $1000. I was told the one for $1500 was sent yesterday to bitcoin wallet but it's not there and contact today they said it will be there today but idk. That $1500 cashout had been pending since 11/30. I really wish this place would get its act together I like rival games but can't find any place that pays fast and fair. 

  • Please keep us posted. Hope you will get your money soon. 

    Here is the list of US casinos where you can check the rating as well as the cashout times of each casino on the list. 

    You can also check Rival casinos' page HERE

  • Thanks Melissa! I sure will 

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