CLOSED: [Due to the casino’s unresponsiveness]: GoldBet - Nalog problem

My refferal program is banned for no reason,i had over 1100 referals and just started to earn money,they ban my referal program and they just say you broke some rule,why would I broke anything when I just start to earn some nice money. Can you please help me

Disputed amount: 11111€

Casino: GoldBet

Case #: 4676

Hello DacheMne,

Welcome to LCB! Thank you for reaching out to us and sharing your experience with our members.

We understand that your referral program was suspended, but at this stage we would need more details in order to have a better understanding of your situation.

Please provide:

• The date when your referral program was suspended.
• The exact explanation the casino gave for the suspension.
• The specific rule or terms they stated you had violated, if provided.
• A screenshot of the message/email confirming the suspension.
• Any correspondence you had with GoldBet regarding the matter.

Once you provide the above information, we can review the case in more detail and provide further assistance.

Dear,

Thanks for the answer, I don't remember the exact date, it was maybe 2 months ago

They didn't give any explanation other than you broke some rule and that's it.. I wrote to them over 50 times, I get the same automatic response.

***** is the username

I don't have any emails with them, I deleted them, but now when I send them I get the same response as always, after reviewing we determined a violation of the rules and the program was banned. Why would I violate anything when I had over 1100 referrals (I invested money for that to invite people), but I see that I'm not the first person to whom this has happened, that they wait and then shut down the program so that people don't take the profits (without explanation)

Hello DacheMne,

Thank you for getting back to us and sharing additional details regarding this matter. 

Please note that we will reach out to the casino on your behalf and will get back to you as soon as we have more information to share. 

In the meantime, your patience is highly appreciated. 

Thank you very much, and thank you for your reply.

Hello DacheMne,

We are still awaiting a response from the casino representative and have sent a follow-up request.

In the meantime, can you please let us know if you have any updates on your side to share with us? 

Looking forward to hearing back from you!

Hello DacheMne,

We have sent another follow-up to the casino representative since we haven't received a reply.

Rest assured, we will get back to you as soon as we receive an update. 

Thank you for your patience.

Hello DacheMne,

Could you please let us know if you still need our assistance with your case?

If you do, please make sure to stay responsive so we know whether we should continue handling it. We are regularly following up with the casino rep regarding your case, but we also need feedback from your side.

Otherwise, we may have to close the complaint due to your inactivity.

Thank you!

Yes, I still need help.. I sent them over 50 emails, asking for concrete proof of what I broke, they send an automated message, the rules were broken and your referral program was banned.

I see everywhere on the internet that people write about the blocking of accounts, etc. by this casino, as well as the blocking of the referral program for no reason.

Everyone who asks for an answer gets automated messages and that's it

Thank you very much for your answers and help, but I think it's all to no avail, because this casino is obviously involved in fraud based on the reviews I see, but at least as many people as possible should be warned not to play there.

Hello DacheMne,

Thank you for letting us know. We have requested an update from the casino regarding your case.

Keep you posted.

Thank you! I hope for at least a concrete answer.

I still get messages about the earnings I get from referrals, but I'm banned and can't log in.

We’re sorry to hear about the situation with your referral program and understand your concern regarding the restriction.

Please contact our Claims Team at claims@cold.bet and provide more detailed information about your case, including the relevant account details and any additional information or evidence you may have. This will allow our team to review the situation in detail and assist you further.

Kind regards,
ColdBet Team

I don't know if I'm contacting the right casino representative, I have a problem with Goldbet casino, I see that your address is Coldbet?

Is there any response at all from the casino regarding my case?

Hello DacheMne,

We have sent a final follow-up to the casino representative, since we haven't received a reply.

In the meantime, can you please advise whether you reached out to the above-mentioned email address and whether you received any replies? 

Looking forward to hearing back from you!

Yes, but I think it's the wrong address, because the casino representative who reported it is Coldbet, and I have a problem with Golbet casino.

I sent an email to verify that it was a real casino representative, but no response.

Hello DacheMne,

Unfortunately, we must mark the complaint #4676 as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We are truly sorry that this is how the case has turned out. Without a response from the casino, we have no way to investigate the matter further or continue assisting you.

If we receive any response or update from the casino in the future, please rest assured that we will reopen the case immediately.