RESOLVED: Grand Rush Casino

287
views
12
replies
Last post made 17 days ago by Complaints Moderator
GenaThomas4315

Readers of this topic also read:

  • ArtCasino For new players 20 free spins Golden Owl Of Athena slot Bonus code: OWL20 No wagering Maximum cashout:€$50 Germany and Poland restricted. Until December 31st,2024.

    Read

    ArtCasino No Deposit

    3 483
    2 months ago
  • Slots777.Casino Review Sign Up Bonus: 200% Up To €1000 + 50 Free Spins 2nd Deposit Bonus: 100% Up To €500 + 50 Free Spins 3rd Deposit Bonus: 50% Up To €500 + 50 Free Spins Daily Bonus: 20 Free...

    Read
  • 4Kasino Review Sign Up Bonus: 120% up to $/€ 1,000 Reload/Crypto Bonus: 140% up to $/€ 1,000. Sign Up Bonus- Canada: 120% up to CAD1400 Sign Up Bonus - Norway: 120% up to NOK10,000 Offer Expires:...

    Read

    4Kasino Bonuses And Promotions

    1 137
    2 months ago

Please or register to post or comment.

  • I initiated a bitcoin  withdrawal five days ago and still have not recieved funds. I am growing increasingly concerned because each time I contact support, I am told that my funds should arrive by the following day. Now today, I am being told the funds should arrive no later than Tuesday, a week away.

  • Hello GenaThomas4315,

    First of all, welcome to LCB! Glad to have you here. smiley

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

  • Absolutely, thanks for the quick reply! Will send to you now.

  • Hello GenaThomas4315,

    Thanks for sharing your casino credentials with us!

    We will reach out to a casino representative to inquire about your case.

    Keep you posted.

  • FYI I just received a bitcoin deposit, however, it was $200, not $1000 as expected.

  • Hello GenaThomas4315,,

    Thanks for the update.

    Do you want us to go back to the casino, or did you make a deal with a casino, and we should mark this complaint as Resolved?

  • Yes, please check with the casino for me.  I've not recieved any communication from them regarding the remaining $800. Thank you so much

  • Hello GenaThomas4315,

    Thanks for the update, we will check now.

    Keep you posted.

  • The following info was recieved via a  chat support session this morning:

    "As per the casino terms and conditions, match deposit bonus offers greater than 100% will have a maximum withdrawable limit of 10 times the value of the deposit.

    We trust the above explains why your withdrawal was limited to $200 on your payment"

    I find this to be unacceptable.  The only stipulations provided to me regarding bonus winnings were related to playthrough requirements.  Please see below:

    Active Bonus

    You currently have an active Purchase (Purchase Bonus claimed 2/3/2024 12:02:51 PM).

    Forfeit Bonus

    Loyalty

    The amount of the bonus was $30.00. Any winnings from this bonus will be redeemed to your cash balance once playthrough is met. Terms and conditions may apply to any withdrawal you request after completing this bonus.

    My Account

    The initial bonus amount of $30.00 is not redeemable for cash.

    More Info

    100%

    You have achieved $1,800.00 of $1,800.00

     

  • Hello GenaThomas4315,

    We must mark this complaint as Resolved as per the casino's terms and conditions bonuses exceeding 100% of the deposit have a maximum withdrawal limit set at 10 times the deposit value. This is why the withdrawal was limited to $200.

    Thanks for your understanding.

    Many casinos have this rule, and we kindly advise you to always read the casino's terms and conditions before depositing any funds.

    Regards,

  • i have a grand rush account and from what i thought was any deposits over a 100 was 10x deposit

  • Hello Cgaston73,

    First of all, welcome to LCB! Glad to have you here. smiley

    Here is what their T&C says:

    Deposit Match Bonus claims on deposits that have been wagered in full (to a zero balance), will be subject to the sole discretion of the Casino and a maximum withdrawal rule of $100 will be applied.

    Where a Discretionary/ Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Staff, the bonus rewarded will have a maximum withdrawal rule of $100.

    Deposit Match Bonuses of less than or equal to 100% do not have a maximum withdrawal restriction.

    Deposit Match Bonuses greater than 100% carry a maximum withdrawable limit of 10 times the value of the deposit.

    All Free Spins will have a maximum withdrawal of $100. This would apply to all regular casino offers, free spins that are offered as part of any other deposit match offer; and all free spins awarded by the casino where no deposit is required.

    Regards,

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Sylvanas
Sylvanas Serbia 1 month ago
190

There are so many new casinos launching these days and it's only natural to want to test them all and find out if they're any good. What do you say about these five for starters? Vote in the poll to...
CLOSED LCB $500 Real Cash February Contest: Let's Test Casinos!

MelissaN
MelissaN Serbia 2 months ago
2

Slots777.Casino - Exclusive Free Spins New players only! - NO US 20 free spins on Fruletta How to claim the bonus: Players need to sign up through our LINK , open the game and the free spins will be...
Slots777.Casino Exclusive No Deposit Bonus

trinitymatx
trinitymatx Serbia 2 months ago
10

Freaky Aces Casino - €3000 in Cash Promo valid: 18th December 2023 - 24th December 2023. Prize pool: €3000. If you don't have a Fortune Panda account, you can Sign up Here . How does it works: -...
Freaky Aces Casino Tournaments