UNRESOLVED: HeapsOfWins withdrawal delay

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montana10333

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  • Hello

    I've been struggling to receive my withdrawal of $2500 AUD via bitcoin. I requested my withdrawal on 1/16/2024. The terms and conditions state that all withdrawals will be processed within 3 business days. This obviously is not the case, as they immediatly told me 5 business days...13 business days later on 2/6/2024 they finally approved it!! Then they said they will send the funds within 3 business days. I waited the 3 business days and they still have not sent anything. Any time I reach out to support, they say "any day now". Ive just been getting the run around with support, as well as not receiving any replies from there payment department. Would appreciate any help you can give!

    My username is: x2sf0****

    I have been paid out once from this casino before and my account is fully verified. I also did not break any TOS as they would not have approved my withdrawal if I did. 

  • Hello montana10333,

    First of all, welcome to LCB! Glad to have you here. 

    Please note that we haven't listed this casino on our website, but we will try to find their contact information and help you further.

    Thanks for sharing your casino credentials with us.

    We will try to reach out to a casino representative to inquire about your case.

    Keep you posted.

  • Great, thank you!

  • Hello montana10333,

    We are still waiting for a response regarding your case.

    Keep you posted.

  • Hello montana10333,

    We have reached out to the casino again.

    Keep you posted.

  • Hello montana10333,

    Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.

    Thank you for understanding.

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