Hi there, I was wondering if you would be able to help me in my issue with the on line Casino Heapsowins please. I have attached the chat corresponds on 2 different dates and i have attached the 2 emails i send to payments @ heapsowins.com
My username is ud*****
I really didnt get any straight answers about my winnings, only that my $650 was mixed winnings and therefore lost, even if it was manager approved??? I never ever put money onto my account if i still have a balance. Is there any way to asked for proof? I dont believe them because i went into my transaction history and had a $15 reward club bonus paid, that was on the 11.03.2023. The next time i played was on the 01.04.2023 and on this day i won $650 with a $30 deposit. And most important, it was manager approved....
My $400 win, i dont understand if i play through the playthrough and go to withdraw funds, it shows me $400 able to withdraw and is manager approved, however because i used a bonus, this money will be deducted from the winnings. I thought after your playthrough, your winnings are yours. I think thats not fair, Double dipping
My questions about my other 4 winnings are unanswered and totally ignored.
This whole experience from the start on was absolute shocking. From approving documents, to the chat section and getting no response via email. Most trustworthy Casino on the Net, is there slogan .
I am not so sure about this
I hope you can help me sort this out,
Thank you for taking the time to read my letter and look forward to hear from you soon