UNRESOLVED: Heapsowins not paying me

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Last post made 22 days ago by Complaints Moderator
willypguy
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  • willypguy
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  • Hello

    Been struggling to get a payout from HeapsOWins casino since November. I have had successful withdrawals with them in the past. During the last 2 months I was asked to re-complete KYC, had my withdrawals cancelled, had to resubmit my withdrawals, and was also being given scripted responses to my payment inquiries. I am also owed money from 2 of their sister casinos as well(Sector 777 and A Big Candy Casino). 

    I am owed $4180 AUD from HeapsOWins, about $15000 AUD from A Big Candy and about $5091 AUD from Sector 777. I did use a bonus, played through the playthrough and my balance was knocked down to the max cash out amount on all 3 casinos.

    My resubmitted withdrawals have been pending for about a month on all 3 casinos.

  • Hello willypguy,

    First of all welcome to LCB! Glad to have you here. 

    Please note that we haven't listed this casino on our website, but we will try to help.

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

  • Hello willypguy,

    Thanks for sharing your casino credentials with us!

    We will reach out to casino representative to inquire about your case.

    Keep you posted.

  • Thank you! I will be opening complaints for the other two as well.

  • Hello willypguy,

    We have reached out to the casino again.

    Keep you posted, hope they will respond this time.

  • Hello willypguy,

    We have reached to the casino again, hope they will respond this time.

    Keep you posted.

  • Thank you for everything

  • Hello willypguy,

    Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them.

    If they respond, we will Reopen it.

    Thank you for understanding.

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