CLOSED: [Due to the casino’s unresponsiveness]: HotSlots Casino - No Payment Issue

Chronology of Events: ​Initial Requests (July 30, 2026): On 30.07.2026, I submitted two withdrawal requests totaling 15,000.00 PLN (10,000 PLN at 23:26 CEST and 5,000 PLN at 23:27 CEST). ​Cancellation and Re-submission: Due to prolonged delays and lack of progress, I cancelled the 5,000 PLN withdrawal request, continued playing with those funds, won additional money, and submitted two new withdrawal requests on 10.08.2026 (10,000 PLN at 23:53 CEST and 4,000 PLN at 23:53 CEST). ​Current Active Pending Withdrawals (Total: 24,000.00 PLN): As of today (13.08.2026), three withdrawal requests remain unpaid with the status "WYPŁATY W TRAKCIE" (Withdrawals in Progress): ​10,000.00 PLN requested on 30.07.2026 – Pending for 14 days (Overdue by 11+ days). ​10,000.00 PLN requested on 10.08.2026 – Exceeding the 72-hour limit. ​4,000.00 PLN requested on 10.08.2026 – Exceeding the 72-hour limit. ​Breach of Terms and Conditions: ​According to HotSlots Casino Terms & Conditions, the maximum timeframe for processing withdrawals is 72 hours. The casino has severely violated its own contractual obligation, keeping my first withdrawal pending for 14 days without any valid explanation.

Disputed amount: 6480$

Casino: HotSlots Casino

Case #: 4583

Hello Marcin Wilma,

Welcome to LCB! Thank you for providing the detailed timeline. We would like to clarify a few points so we have a complete picture of the situation.

Could you please confirm:

• Have you completed the casino's KYC/verification process, and is your account currently fully verified?
• Were any of the three pending withdrawals specifically rejected, returned, or cancelled by the casino at any point, or have they remained in “Withdrawals in Progress” throughout?
• Have you contacted the casino regarding these specific pending withdrawals? If so, what exactly did they tell you was causing the delay?
• Did the casino provide you with any estimated payment date or explain whether the withdrawals are currently with their Finance/Payments department?
• Were any additional documents or information requested from you after the withdrawals were submitted?
• Were all three withdrawals made using the same payment method?
• Have you received previous successful withdrawals from HotSlots using this same method?
• Please provide screenshots of any relevant communication with casino support regarding the delays.

Once we have these details, we will have a clearer understanding of the situation and can determine the appropriate next step.

Hello Cookie17,

Hello Marcin Wilma,

Thank you for providing us with additional information. 

Please note that we have reached out to the casino in order to get more details regarding your withdrawal, and we will get back to you via this thread as soon as we have an update. 

In the meantime, don't hesitate to reach out should there be any development on your side.

Thank you for your patience!

Hello,

unfortunately in my case nothing has happened since 07/09/2026.

why didn't you do anything about it?

Unfortunately, I got the same answer yesterday that there is a technical problem. I don't know what to do. I've been waiting for more than a month...

Have you reported this to LCB.org? They have a complaints service that can contact the casino directly. Since you’ve been waiting for more than a month and they keep giving you the same “technical issue” explanation, I think it’s worth reporting it.

Hello Marcin Wilma,

We are still awaiting a response from the casino representative and have sent a follow-up request.

We kindly ask that you keep an eye on this thread and inform us if you hear anything from the casino in the meantime.

Thank you for your patience and cooperation.

Cookie17 i let you knows when od something change.

Hello Marcin Wilma,

We have sent another follow-up to the casino representative, since we haven't received a reply.

In the meantime, can you please let us know if you have any updates on your side to share with us? 

Looking forward to hearing back from you!

Hello Cookie17

Thank you for your message.

I would like to clarify that one withdrawal from 30.07.2026 has been marked as sent. I received a notification that it was initiated, but I have not yet received the funds in my bank account. Until the money is physically credited to my account, I consider this case still open.

Additionally, I am still waiting for 2 more withdrawals which are currently in progress:

- 10,000.00 PLN from 10.08.2026 23:53

- 4,000.00 PLN from 10.08.2026 23:53

Both are visible as "WYPŁATY W TRAKCIE" - I have attached a screenshot as proof.

Thank you in advance.

hi, did you receive an email notification that your payment was approved? 

Yes, and i have on my account.  

Additionally, I am still waiting for 2 more withdrawals which are currently in progress:

- 10,000.00 PLN from 10.08.2026 23:53

- 4,000.00 PLN from 10.08.2026 23:53

Both are visible as "WYPŁATY W TRAKCIE" - I have attached a screenshot as proof.

Hello Marcin Wilma,

We have sent a final follow-up to the casino representative, since we haven't received a reply.

In the meantime, can you please let us know if you have any updates on your side regarding the remaining two withdrawals? 

Looking forward to hearing back from you!

Hi Cookie17,

Hello Marcin Wilma,

We have followed up with the casino; however, we haven't received a reply so far. 

Please note that we will allow another 24 hours for the casino to reply and get back to you as soon as we receive a response. 

Thank you!

Hello Marcin Wilma,

Unfortunately, we must mark the complaint #4583 as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We are truly sorry that this is how the case has turned out. Without a response from the casino, we have no way to investigate the matter further or continue assisting you.

If we receive any response or update from the casino in the future, please rest assured that we will reopen the case immediately.