UNRESOLVED: [due to the casino's unresponsiveness]: I can't withdraw funds from Suprabets and they stop providing services

Greetings!

I have a problem with the Suprabets casino, a few days ago they stopped working, they will no longer provide their service and I need to withdraw my funds, can you help me please?

Dear Yuniorcash,

We’re sorry to hear that. If the casino is closed, unfortunately, there isn’t much that can be done. We will try to contact them regarding this, but given the current situation, we cannot guarantee that we will receive any response.

Thank you for your understanding.

I understand, I hope you can return my funds to me and also to other people with the same problem
Regards, thank you very much. :(

Dear Yuniorcash,

We have contacted the casino and asked about what will happen with the pending withdrawals. If we receive any response from them, we will let you know. Have you perhaps tried reaching out to them via their info email to ask about your withdrawal?

Thank you.

Dear Yuniorcash,

We've received a response from the casino. Please send us your casino ID via private message so we can be able to assist you further.

Thank you.

I already responded to the private message.

Thank you

Dear Yuniorcash,

The response we received from them was to forward the casino ID of the player in question. We forwarded it as soon as we received your PM and are now waiting for their reply.

Thank you for your patience.

It's okay, I'm very patient, don't worry

I hope I can recover my funds, if so I will gladly give you a voluntarily reward

Thank you

Dear Yuniorcash,

Unfortunately, we haven't heard back from the casino. Have you perhaps tried reaching out to them via their info email?

Thank you.

Yes, I sent them a message via email a couple of days ago, as soon as they respond I will let you know.

Thank you.

Hello Yuniorcash,

Please note that the casino representatives are currently attending the IGB conference in Barcelona, and there may be a delay in receiving a response from them.

Thanks for the information, but they already responded to me and told me the following:

Dear player,

Your account has been flagged for violating our terms and conditions point 11.5 (reason arbitrage betting, surebets, valuebets).

In accordance with our terms we will close your account.
 

Thank you for understanding

Yours sincerely,
SB team

This is unheard of and a scam, I don't know what kind of violations you are talking about but I only played in your casino for fun and don't win much, at least they should return my deposit.

Greetings! thanks

Hello Yuniorcash,

After numerous attempts, we haven't received any further response from the casino rep regarding your case. We would need to mark this case as UNRESOLVED.

If they respond at any time, we will let you know.

Thanks for your understanding.

Hello Greetings!

Okay, I really appreciate the help you have given me, if you get a response from the casino I will be waiting to respond.
Thank so much.