UNRESOLVED: I need an expert's opinion

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Last post made 1 year ago by MarijaS
Matkotutko
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  • Matkotutko
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  • last active 4 months ago

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  • So this is about ggbetify.com casino. I played there every day. I rolled a lot of money and lost a lot, but I also withdrew a few times. I primarily use skrill, but it happened a few times that I inserted through my girlfriend's card, but nothing happened, I deposited, I withdrew, I was completely satisfied. Until today. I wanted to deposit €20 but accidentally deposited €200. So I immediately requested withdrawal back to skrill. Two hours later, I received an email asking me to verify about 20 cards. Virtual cards probably rom old forgotten. I said that it is not in my name and immediately I received an email where they write that my account is permanently blocked and the money on it remains there. I know that I broke the rules of the casino, that's why I got the block. But they can't take the money I put in there. Please advise me if I have any right to get them back

  • Matkotutko wrote

    So this is about ggbetify.com casino. I played there every day. I rolled a lot of money and lost a lot, but I also withdrew a few times. I primarily use skrill, but it happened a few times that I inserted through my girlfriend's card, but nothing happened, I deposited, I withdrew, I was completely satisfied. Until today. I wanted to deposit €20 but accidentally deposited €200. So I immediately requested withdrawal back to skrill. Two hours later, I received an email asking me to verify about 20 cards. Virtual cards probably rom old forgotten. I said that it is not in my name and immediately I received an email where they write that my account is permanently blocked and the money on it remains there. I know that I broke the rules of the casino, that's why I got the block. But they can't take the money I put in there. Please advise me if I have any right to get them back

    If you click on general T&C and scroll down to  point 6. you can read the rules regarding your issue in detail. I just give you the basics. First the very short version: You breached contract. 

    Like with your ID you  you agreed that the details are correct.. If you used a wrong name or  fake ID and the casino finds out they block your account asuming your are still underage.  

    Using a different Bank account they asuming you do money laundering.  It's just 200€ in your case, but especially deposits made by "mistake" are suspicious. The casino then you to proof where your funds are coming from. . They have to check how much money was used at the casino by you not using your own acount and so on. You withdrew from the casino as well using your girlfriends card.  If your wins were higher than what's still in your casino acount you probably won't get any back.

  • Thank you for your opinion. I am still of the opinion that the deposit should be returned and the winnings forfeited to the casino

  • Matkotutko it is important to use your personal details at online casinos.

    when checking the casinos' T&C's you are clearly in breach:

    "8.3. The Company does not accept 3rd party deposits, i.e. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name and ensure that your payment requisites are used for the deposits exceptionally to your own account.

    29.4. Funds can only be refunded to the card/payment method, which you used to make the original payment. If funds cannot be refunded to the card/payment method in question, you must submit details for another card/payment method for Verification in accordance with our Terms and Conditions. Please note that both cards/payment methods must be verified and issued in your name."

    However, lets try to ask for updates on your case. Please PM me your casino account details. 

  • In my opinion, if you make a deposit and then your account is permanently blocked for any reason, the casino has to give you a full refund.

  • I accept that my account was blocked. I used to play there every day. He deposited and withdrew. But they simply cannot afford not to return the money I deposited. The money was not used for the game or anything

  • Please PM me your casino account details Matkotutko so that we can contact the casino and try to assist you further. 
  • Yes i send

  • Please inform me when its some new

  • Thanks for sending your casino account details, Matkotutko. We notified the casino about your issue. As soon as we have more details thread will be updated. 

  • Hello Matkotutko,

    Since we haven't heard back from the casino, we sent a reminder email. If we get a response this time, we will let you know.

  • Hm nothing? 

  • Very sorry but no response, we consider this case unresolved. If we do hear back, we will reopen this case and assist further.

    In case you have some updates, please let us know. 

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