CLOSED: Immerion Casino - No Payment Issue

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Last post made 8 days ago by njanjam
Daw Mees
  • Started by
  • Daw Mees
  • Estonia Newbie 3
  • last active 1 day ago

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  • Daw Mees
    • Started by
    • Daw Mees
    • at Jan 12, 25, 05:38:37 PM
    • Estonia Newbie 3
    • last active 1 day ago

    Made a deposit on immerion, cashed out teie without problems. 3rd time, my withdrawal was denied, now my withdrawals are locked because casino needs to review my games... Support said it will take 2 weeks. Well, its been over 2 weeks, and this casino is still holding me locked with withdrawing. Need some serious help here, because its been too Long Since the issue came. Thx

    Disputed amount: 15€

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 13, 25, 08:32:53 AM
    • Serbia Moderator 2786
    • last active 4 hours ago

    Dear Daw Mees,

    We've received your complaint and contacted the casino rep. Please keep an eye on this thread for updates.

    Thank you.

  • Daw Mees
    • Replied by
    • Daw Mees
    • at Jan 13, 25, 12:18:59 PM
    • Estonia Newbie 3
    • last active 1 day ago

    Some of screens about previous deposits + withdrawals. And screenshotted that withdrawals are locked.

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 15, 25, 09:32:09 AM
    • Serbia Moderator 2786
    • last active 4 hours ago

    Dear Daw Mees,

    We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 19, 25, 08:21:25 AM
    • Serbia Moderator 2786
    • last active 4 hours ago

    Dear Daw Mees,

    We haven't heard back from the casino rep so we've sent them a reminder. Any updates on your side?

    Please note that the casino reps are currently at the iGB conference, and there may be a delay in receiving a response from them. We kindly ask for your patience.

    Thank you for your understanding.

  • Anchi
    • Replied by
    • Anchi
    • at Jan 24, 25, 07:21:47 AM
    • Serbia Admin 13686
    • online

    Hello Daw Mees,

    Any update?

    We are still waiting for an update from the casino regarding your case.

    Keep you posted on this thread.

    Thank you for your understanding.

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 27, 25, 06:16:15 AM
    • Serbia Moderator 2786
    • last active 4 hours ago

    Dear Daw Mees,

    We haven't heard back from the casino rep so we've sent them another reminder. Any updates on your side?

    Thank you for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Jan 30, 25, 09:59:05 AM
    • Serbia Moderator 2786
    • last active 4 hours ago

    Dear Daw Mees,

    Since we haven’t received a response from the casino we've sent them another reminder. Any updates on your side?

    Thank you.

  • njanjam
    • Replied by
    • njanjam
    • at Feb 03, 25, 09:10:47 AM
    • Serbia Moderator 86
    • last active 4 hours ago

    Hi Daw Mees,

    Since we haven't heard back from the member or casino rep, we will close this complaint due to the submitter's and rep's inactivity.

    If we ever receive an answer from the casino rep, we will open it again.

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