RESOLVED: Island reels - No Payment Issue

So I'm having to start over because I already filed a complaint on these guys but I did it under real islands casino and that's not who it is It's Island reels to give you my complaint here goes. I was smart enough to record everything with screenshots from the moment I deposited the $25 to the moment I got my percentage which it turned out to bring my deposit up to $81. I recorded my gameplay I recorded my playthrough I recorded me kicking the crap out of the playthrough and I recorded me with drying $1,200 through Bitcoin which was accepted. Then I was told that they were denying my withdrawal and that I needed to resubmit my verification information. I submitted all of my very verification information. Then they started giving me the runaround. They said that they wouldn't let me do a deposit via Bitcoin because I didn't deposit the money via Bitcoin. I said fine that I will just do via withdrawal from my bank. I said what rules do you have for bank withdrawls? I was told that the only rule was that they needed to accept third party international transfers. Well the method I used for deposit was PayPal and PayPal except third party international wire transfers. So I did the entire verification process. I was then told that they wouldn't accept PayPal but only major banks. I don't have a major bank account and can't get a major bank account for reasons that are personal and out of their business. So then they told me to use money card. Well when I read the rules and regulations and small print for money card it's basically just a way to make a person an indentured servant to the casinos. You can download your money to the money card and you can use it at any of the casinos in their network but you cannot ever use it to download the money that you have to a bank so therefore it's never even real money unless you're using it with THEIR casinos. I'm not going to become a slave indentured servant to these casinos so I said NO TO THAT OPTION. They wouldn't let me withdraw you Bitcoin so I went and looked at their rules and regulations for Bitcoin. It said the only reason that they could deny a person a Bitcoin withdrawal is if they suspected that it was fraudulent or it did not go back to a good address. But my Bitcoin wallet is perfectly legal and it is in a very good place which is PayPal's crypto wallet and so therefore it doesn't even violate their policies. But yet they still said they couldn't. So I said fine then give me the money through PayPal because it meets your requirements as far as banks go it accepts third-party wire transfers. They said that they would not accept PayPal. Even though it is a major bank except in all over through the international community and at several of these casinos. So basically they were just making it so I could not withdraw my money. It's at that point that I accused them of stealing and scanning. Definitely stealing and scamming from me that is what this was. They assured me that that was not what this was. I told them they had to give me a way to withdraw my money. Now mind you I recorded this entire conversation via screenshots and I have it all right now. They then told me that I just needed to wait for the process of verification to go through and that I would get my money back I have them saying that. Then I received the letter saying that because I engaged a negative activity on their site that I was no longer being considered for payment that they were forfeiting my funds and they were stealing everything from me and not giving anything back and they would not give me an explanation. I went through all of the rules and regulations and guess what there's nothing about negative activity in there for being a right to be able to steal somebody's money. And again they're bitcoin policy said that I could use Bitcoin but they wouldn't let me. Again it said that my bank met their requirements but they would let me use my bank. So that to me tells me that they're ripping me off. Then I went back to the casino and guess what My money is disappeared and I found out before even started this process they had already refunded the $81 or 81% and it taken that out of my account as well so before any of this started they had planned on ripping me off I have absolute proof of this. Everybody needs to pay attention to this this is extremely important. I then sent screenshots to LCB explaining everything but I put it under the wrong casino because they did not have a thing for Island reels just real island so I chose real island which was a mistake. It is Island reels that's ripping me off. I then received a letter from them saying screw you we don't care what you do you're never getting your money and that's all there is to it we don't have to give you a reason because we don't have to give anybody a reason we can do what we want. I literally have screenshots and proof of all of this. So this is how these casinos are going to operate how can we trust any of them How can we trust anyone. LCB is the only people out there that can actually regulate these casinos and are in a position with enough power that they can force them to pay people and they need to start flexing their muscles and showing people that. We trust you to be able to go on your site and check these casinos out and look at your reviews and think of them as honest but when they're dishonest and this is not the first time this is happening to me it creates a huge problem for everyone. something needs to be done about this immediately I have done nothing wrong I have not violated their terms or conditions in any way shape or form I have done nothing wrong and they still refuse to pay me All because I took them for $1,200 with their $25 bet. That's what they're mad about that's what they're upset about. Something needs to be done about this immediately. And I don't care if this is private or not I've never using that casino again and now they won't even let me into the casino to try to look at my gaming history. Lucky for me I was smart enough to go ahead and take screenshots of all of it first. Get this casino to be responsible for what they owe me and make sure that they pay me cuz this is ridiculous.

Disputed amount: 1260$

Casino: Island reels

Case #: 2929

All of these next replies are going to contain the entirety of the conversation I had with their company about me trying to get paid and about them blatantly basically just telling me they're going to rip me off from the very beginning. If you want to read something good read the whole thing from start to finish I guarantee you'll love it. I debated them to the point where they literally were so confused and so lost they didn't know what to do and they knew they'd been caught and so they just basically just hung up on me. Just cut me off and wouldn't even let me talk anymore. They basically tried to ignore me but that doesn't work because I am not going to stand for them being able to rip me off. So if you want some good reading read everything that comes next cuz you're going to love it. And unless we stand up to these cases accountable and let's make some money together and stop the corruption that's happening on these online casinos and to get them to finally have some accountability so that we don't have to worry when we go and play.

Island reels casino stealing my funds and throwing it my face telling me there is nothing I can do about it... Little did they know I had been taking screen shots from the point I deposited the 25 all the way to them telling they were taking my money for a made up rule gloating about it and telling me we will get away with ripping you off and no one can do anything about it. Well this time they were wrong they will not get away with it because I have all the proof in the world of their fraud. Read this you are going to love it. We're getting back at these guys with all of our help.

Island reels theft fraud stealing from me blatantly with a non-existent rule continues keep reading gets really good

Island reels theft fraud stealing from me blatantly with a non-existent rule continues keep reading gets really good

Continued Island reels theft fraud stealing from me blatantly with a non-existent rule continues keep reading gets really good

More of my conversation with the island reels casino as they attempt to rip me off and me busting them out on their plan which they deny but ends up being my most prophetic prediction ever

Island reels blatantly stealing and throwing it in my face continued

Continued ISLAND REELS CASINO BRAGGING ABOUT NOT PAYING ME.FOR NO REASON AND SAYING THEY WILL GET AWAY WITH IT BY  MAKING UP RULES TO STEAL FROM ME

The CONTINUEATION OF ISLAND REELS CASINO LAUGHING AT ME BECAUSE IM GOING TO COMPLAIN ABOUT THEM STEALING MY MONEY TELLING ME GO AHEAD THERES NOTHING YOU CAN DO WE WILL CHEAT YOU AND YOU CANT DO A THING ABOUT IT

CONTINUED ISLAND REELS CASINO THEOWING IN MY FAVE THE FACT THEY RIP PEOPLE OFF AND THERES NOTHING ANYONE CAN DO ABOUT IT

CONTINUED ISLAND REELS CASINO TELLING ME THAT THEY DONT EVER HAVE TO PAY ANYONE.FOR.ANY REASON AND GET AWAY WITH IT BECAUSE THATS WHAT THEY DO SO GOOD LUCK BUT YOU ARE SCREWED. WELL THEY ARE WRONG AND YOULL SEE.WHY. I RECORED EVERYTHING! BUSTED 

CONTINUED ISLAND REELS GETTING BUSTED FOR STEALING AND LYING AND HAVING NO CLUE IM RECORDING EVERY LIE AND FALSE STATEMENT THEY MADE THEY HAVE NO IDEA I RECORDED IT ALL. GREAT STUFF BUSTING A CHEATING CASINO RED HANDED

So I send them a letter at this point along with proof A verification because on the verification part it says any extra documents so one of the documents says to them and I quote because they won't let me upload it it's too big says this

AND I QUOTE I HAVE READ THROUGH AND TAKEN SCREENSHOTS OF ALL YOUR RULES AND REGULATIONS THAT GIVE YOU THE RIGHT TO FORFEIT SOMEONE'S WINS AS I HAVE A FEELING THAT IS WHAT YOU WERE GOING TO TRY TO DO BASED ON SOME OBSCURE REASON OR I BELIEVE YOU MAY EVEN TRY TO MAKE ONE UP BUT I KNOW FOR A FACT I HAVE NOT VIOLATED ANY OF YOUR POLICIES. WHICH IS WHY I TOOK SCREENSHOTS OF ALL OF THEM AND READ THEM THROUGH AS TEDIOUS AS THAT WAS. FURTHERMORE YOU SAID I COULD NOT WITHDRAW USING BITCOIN BECAUSE I USED A BANK CARD AND SO THEREFORE HAD TO DO A BANK WIRE. BUT UNDER YOUR GUYS'S RULES IT SAYS THAT THE ONLY REASON A PERSON CAN BE DENIED A BITCOIN WITHDRAWAL TRANSACTION IS IF THERE IS FRAUD TO BE BELIEVED INVOLVED OTHERWISE ALL BITCOIN TRANSACTIONS WILL BE ACCEPTED. I DID NOT COMMIT A FRAUDULENT BITCOIN TRANSACTION. IF I HAD YOU WOULD HAVE TO COME UP WITH PROOF OF SUCH BUT YOU DID NOT. YOU DENIED ME ON ZERO EXPLANATION. SO THEREFORE YOU GUYS BROKE YOUR OWN RULES RIGHT THERE. THAT WITHDRAWAL USING BITCOIN SHOULD HAVE BEEN ACCEPTED. AND THAT'S BASED ON YOUR GUYS'S OWN GUIDELINES. SECONDLY IT ALSO STATES THAT IF YOUR BANK ACCEPTS THIRD PARTY INTERNATIONAL TRANSACTIONS IT MEETS THE REQUIREMENTS FOR INTERNATIONAL WIRE TRANSFER. HOWEVER MY BANK PAYPAL DOES ACCEPT THIRD PARTY INTERNATIONAL TRANSACTIONS SO THEREFORE IT MEETS ALL THE REQUIREMENTS. WHEN I TOLD YOU PAYPAL WAS MY BANK YOU SAID THAT YOU ALSO REFUSE PAYPAL. YOU GAVE NO REASON YOU GAVE NO ANYTHING YOU JUST SAID NOPE WE WON'T ACCEPT THAT. THEN KNOWING THAT I DON'T HAVE A MAJOR BANK ACCOUNT YOU TOLD ME I NEEDED A MAJOR BANK ACCOUNT. SO THEREFORE ALL OF THE WAYS THAT I COULD WITHDRAW THE MONEY YOU TOLD ME I COULD NOT AND DID NOT GIVE ANY REASON AT ALL WHATSOEVER AT ANY TIME. IN FACT IT STATES THAT BITCOIN WITHDRAWALS ON YOUR GUY'S SITE ONCE THE VERIFICATION PROCESS IS THROUGH IS INSTANT. I FINISHED THE VERIFICATION PROCESS AND YET YOU WOULD NOT LET ME WITHDRAW USING THIS METHOD. THEREFORE I'M GOING TO PREDICT RIGHT NOW THAT YOU ARE TRYING TO FIND A WAY TO STEAL MY MONEY TO RIP IT OFF TO TAKE IT FROM ME AND NOT LET ME HAVE THE MONEY THAT YOU LEGALLY AND RIGHTFULLY OWE ME AFTER WINNING AND BEATING YOUR CASINO SENSELESS BECAUSE I WHOOPED YOUR ASS YOU GUYS ARE UPSET. WELL WE'LL SEE HOW THAT GOES FOR YOU GUYS IF YOU DO TRY TO RIP ME OFF SO I WOULD ADVISE AGAINST IT

This is the letter I sent them after finishing the verification process and now look at what happens after the verification process You're going to love this.

Here are the files

They refused to pay me. They haven't given a reason that is real. They said I did negative activity which doesn't make sense and is complete BS how do I know? Because I could tell they were trying to rip me off and called them on it. Then they made up a bs reason. Jacked my winnings. Laughed in my face about it. They cheated... THEY CHEATED BLATANTLY SAYING THEY COULD GET AWAY WITH ANYTHING AND I WOULDNT BE ABLE TO DO ANYTHING ABOUT IT BECAUSE THEY DONT HAVE TO LISTEN TO YOU GUYS AT LCB. I WANT TO GO TO WHEREVER THEY HAVE THEIR OFFICES AT AND BURN IT TO THE GROUND! they can't just rip people off when they win! You guys claim you can get things like this resolved but did not get the last time this happened resolved but this time I am older wiser. I recorded everything start to finish so I have all the proof I could possibly need to show you what they have done. Get me an email address and I'll send you 100 screen shots right now and cook these bastards!

Disputed amount: 1216$

Casino: Island reels

Case #: 2932

Dear Michael “Chevy” Cherveny,

We are sorry to hear that you are experiencing this issue. We have reached out to the casino rep to see if there is a way to resolve this case in a fair manner. We will update you as soon as we hear back from them.

Thank you.

Look at all the proof I have. I recorded every single thing said between us. Here's more documentation proving that they have stolen from me. They sent me this email then stole my money less than 45 mins later saying I was negative. What the hell does that even mean? That's not even part of their rules! How can I be negative in a way that allows them to take 1200 dollars from me? Look at all the reasons they can use to take winnings. I have only one account. It was not a free bonus. It was a 300% no MCO 40 times playthrough which I smashed to pieces. They said they don't accept PayPal but according to the email they sent me which I'm attaching they do. They were trying to steal from me from the start... WHICH I CALLED THEM ON WHEN I CAUHT THEM LYING AND I HAVE ALL OF THE PROOF! I am giving you this entire robbery on a silver platter with all of the evidence anyone could ever want. Again look at the messages between me and the rep and then read the email I'm attaching. It's called RED F@CKING HANDED! BUSTED. DONE DEAL. CUFF EM BOYS. THESE DIRTY NO GOOD LYING SONS OF JACK MOUTHED MUCKTARDS! Look at the attachments and look at the correspondence. They can't explain their way out of this one. They never knew I'd be screen shotting every word. They screwed themselves and never had a clue. 

So can someone please get back to me and tell me that they are taking this seriously and that you guys actually do have some clout when it comes to getting people paid when they are being ripped off? These guys and their sister casinos being banned won't be enough for me. That should be a given considering all of the proof I have showing that they stole from me which was the plan from the start. I want my money back. There is no reason I should not get my money back. I'm going to be a non stop pain in side for everyone until they put my money in my account. Oh and by the way they put a different amount than my deposit in my account to return my original deposit which also isn't good enough but if it is a different amount then they can do instant deposits those liars. Unbelievable. No you guys saying that you're going to try to find a resolution for everybody's happy is not okay with me. I do not want them to be happy. I am the one who wants to be happy. They deserve to be treated like crap because that's what they are. I am the one who need satisfaction here. So that is not an acceptable outcome for me to make a resolution where everybody is happy. No the only resolution that can actually happen now is where one win and one loses. I need to be the winner they need to be the loser otherwise I wouldn't have all this proof.

I thought I'd add some more proof of them stealing my money to the already massive mountain of evidence against them. This is the official receipt of deposit they emailed me when I deposited the cash. So if they try to say that I didn't deposit the money you'll know they are lying.

Dear Michael “Chevy” Cherveny,

We received a response from the casino rep stating that during the review of your verification documents by the Risk & Fraud Department, your profile was flagged. According to the brand’s T&Cs, point 14 of the General Terms and Conditions:

Should any players be found to have arrest or criminal records, the casino reserves the right to close that player’s casino accounts as well as cancel any pending withdrawal, based on the nature and severity of the crime.

As a result, your account will be closed, and a refund of your deposit has been processed, as confirmed by a separate email sent to you by the casino on February 17th, 2025.

We are currently waiting for further clarification from the casino rep.

Thank you for your patience.

You'll have to excuse my French but what the f*** are they talking about arrest records? They're banning people because of their arrest records? I don't have a rest records I've never been arrested. What are they talking about This is bullshit they need to be banned for life from all of your guys's platforms So unless you guys are on the take here are the facts of this case. I've already shown you guys that they sent me paperwork saying they banned me for negative gameplay in their casino. They said it would take two to five days to process my verification paperwork. They closed my account and banned me in less than 3 hours. So they never even tried to verify my verification paperwork. Furthermore my verification paperwork is the same verification paperwork that I've sent it their sister casinos and has been accepted for withdrawal. Several casinos that I've won on have accepted the same exact paperwork for withdrawal and none of them said it was fraudulent because it's not. It is 100% legit. I will send you copies of every bit of the verification paperwork that I sent them and if you guys want to do Your own verification process tell me if my stuff is fraudulent. That's the best way to go because if my stuff isn't fraudulent and your guys's opinion then they've lied again. They can't tell me that they're banning me for one reason and tell you they're banning me for another reason and have them both be true that's impossible That means one of them is a lie. If one of them is a lie that makes them liars. If they are liars then you can't believe anything they say. If you can't believe anything they say then they need to be banned and they need to pay me my money. It's that simple. When I got ripped off for $2,000 from wild Vegas of the enclave casinos I brought you guys the limited evidence that I had and nothing could be done about it. Since then I have taken screenshots of every single deposit I've made and every single bit of game through I've played and every single little minute detail during the verification process during the withdrawal process and I have all that evidence now and I've given you guys all that evidence and so therefore this should not be that difficult to be able to figure out that they are lying and that they need to be held accountable. It should not be okay for an online casino to have somebody deposit $25 get their money for the playthrough which equals 81 and a 40 times play through which was like thousands of dollars then beat that playthrough only to have them give no reason for banning no reason for denying the win and then returning their original deposit. That should be grounds for instant ban from chippy LCB deposit Kings and everybody else. Instant ban. I am not going to give up on this because I know that I'm right. I will keep this going forever because I know that I'm right. The only acceptable resolution is they pay me the $1,200 and they get banned for life. That's it. I will accept nothing less. And I have all the proof in the world so there's nothing anybody can do to stop me.

Also I looked up the arrest records of their casino manager Mark and he is co*** p**** So we're dealing with a casino that hires con*** p****. And then they're trying to say that I'm a criminal that's pretty disgusting.

Also you guys should know that I'm an American citizen and they are not a US-based casino nor do they have anybody there that's a US citizen. Therefore it's a federal offense for them to try to even get my criminal history records without lying on a website to do so. In order to get somebody's public records in the United States you have to be a United States citizen. For anybody to try to get somebody's criminal paperwork that isn't the United States citizen is fraud. It's a federal offense. So you're also dealing with a casino that is saying they're committing federal offenses to ban people. Now I don't have a criminal arrest record which I can prove so they're full of shit anyway. But I'm just saying let's say they were telling the truth which they're not but if they were they'd be committing a federal United States crime.

Hello Michael “Chevy” Cherveny,

We understand but that is the rule from the casino's T&C that players with such a record are not accepted, and unfortunately, we are unable to change this decision. These are the casino’s internal rules and as a third party, we are unable to intervene further in this matter. 

We have been in contact with them regarding this, but based on their response, they are unable to reconsider or reverse their decision.

We regret that we cannot be of more help in this case, perhaps try to reach out to the casino directly for any further questions or clarification on their policies.

Thank you for your understanding.

Then you guys are absolutely pointless and can't do anything for anyone so I don't know why you even tell people you can. I have no criminal history they're lying. They can't just put something into their rules that doesn't apply and then say that it's a rule. If it's not reversible then LCB is no help to the community. It basically means that you guys are getting kickbacks from these guys and you guys aren't willing to help people because you want to just keep getting kickbacks. I think that's disgusting and I have no faith in LCB now. I hope the rest of your people on here using LCD understand that if they try to make a withdrawal and they have a criminal history that they can be denied their win based on lies and absolute bullshit. So thanks for nothing you guys are worthless and I'm hoping that chippy can do a better job than you guys can because they can't do a worse job that's for sure.

Then you guys need to ban these guys for life for real. They denied me a $1,200 win based on no absolute proof or certainty because I've never committed a crime so they can't use my criminal history against me it's a lie and if you guys are going to let liars be on this site then I don't want to have anything to do with it. No one else should either. You guys are disappointment and a complete and utter failure when it comes to getting justice for your people. So if you don't ban them then you guys are just as crooked as they are. If chippy gets this done I hope that that puts you guys out of business forever.

LCB claims that if You are unfairly ripped off by a casino that they are promoting that they will go after your money and find justice. That isn't all out lie. Here's why. I deposited $25 with Island reels Casino. It was a 300% 40 times play through no MCO bonus. When I beat their playthrough I was at 1216. I went to cash out and during the verification process the banned my account closed my account and took my winnings. The reason they gave me was negative activity during gameplay. What they didn't know is I had screenshots of everything that took place during my gaming experience. Over 200 of them total. Including screenshots of my conversation with their casino reps. I had pictures of all of my verification paperwork. I had screenshots of everything. Before they banned me they said that it would take two to five days to process my verification paperwork. Now I've been told that they banned me because I have a criminal history and that they did it background check on me and based on my criminal history they can keep my winnings. I don't have a criminal record. It said that if they find something fraudulent they can ban your account but I have never done anything fraudulent. In fact what's really funny is I have actually done the withdrawal process with the same verification paperwork through other casinos that accepted it no problem. Including a couple of their sister casinos. So this is of course a lie. They told me one story and they told chippy one story and they told LCB one story Now if One story is true than the others have to be lies which means they're liars. Also when is it okay for anyone to do a criminal history background check on someone and then say that they're banned based on their criminal background. That's literally why they kept my winnings was because of my criminal background. Again I have no criminal history or any criminal background. And even though this is a blatant lie and it is just complete crap LCB is doing nothing to get my money for me. They're just accepting the casinos excuse. The only thing I have on my criminal history is a speeding ticket that's 9 years old. Furthermore LCBis not even banning Island reels from their platform. This means that they can make up whatever they want if you get a win and not pay you. I'm not okay with this and no one else should be okay with this. LCB is okay with this. Chippy is still working at it because they think it's BS and they don't know how they can try to get away with this. They're going to do everything they can to get my money for me. But LCB is no help and you should know that they're promoting casinos that will rip you off and lie all day just so they don't have to pay you a win. It's disgusting it's awful and I can't believe that they would even promote a casino like that. My outrage is unbelievable. I no longer have any faith in LCB I am quite sure that these guys are on the take and are getting kickbacks from these casinos so that they'll look the other way when they do horrible things like this. You should be just as outraged as I am.

Hello Michael “Chevy” Cherveny,

Cursing is strictly prohibited on our forum, so watch your vocabulary.

We understand your frustration, but this is clearly outlined in their terms and conditions. When you registered at their casino, you agreed to these terms. We urge you to always read the T&C carefully before making a deposit at any casino.

There is nothing more we can do, and we will now close this complaint.

Hello Michael “Chevy” Cherveny,

We have added the following predatory term to their review page on LCB.

Predatory term to look out for

"Should any players be found to have arrest or criminal records, the casino reserves the right to close that player’s casino accounts as well as cancel any pending withdrawal, based on the nature and severity of the crime."

We would like to highlight a concerning clause in the casino's policy that pertains to players with criminal or arrest records. According to the casino’s terms, they reserve the right to close a player's account and withhold any pending withdrawals if the player has a criminal history, depending on the severity of the offense.

While the casino may justify this policy as a security measure or a way to protect its brand, the vague language regarding the "severity" of a crime opens the door to arbitrary enforcement. This leaves players vulnerable to potential unfair treatment, especially when it comes to withdrawing their legitimate winnings.

We strongly encourage our community to carefully review these terms before engaging with the casino. Be aware of the risks involved in agreeing to policies that may seem unclear or excessively broad. Always ensure you fully understand the rules before making any financial transactions, whether it's a deposit or withdrawal.