I legitimately won €3,803.75 from a €400 deposit in which I received a €400 bonus on Jackpot City. I withdrew my funds and uploaded my documents inside my account. After chasing up my withdrawal on live chat on 5th September I was told my withdrawal was canceled due to an ‘internal system issue’. The following day I was emailed and told that my account was closed ‘under management discretion’ and that my ‘funds will not be withdrawable’. This came completely out of the blue, I did nothing wrong, broke none of their terms and I sent the requested documents in good time.
I asked for an explanation and was just told my account was closed under management decision and that I should refer to 10.17 of their terms and conditions. They literally covered every eventuality under this term. Except I haven’t broken any of them. This is absolutely absurd that they would accuse me of breaking such a term and not to tell me which one I have supposedly broken.