RESOLVED: jackpotcity casino withdrawal

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Last post made 2 years ago by MelissaN
sigi
  • Started by
  • sigi
  • Germany Jr. Member 69
  • last active 4 months ago

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  • sigi
    • Started by
    • sigi
    • at Mar 18, 22, 12:38:28 AM
    • Germany Jr. Member 69
    • last active 4 months ago

    Hi, I made a withdrawal of 300 euros from jackpotcity casino with neteller, money went back to the account. Then I tried it with a visa card, money back to the account , now I tried another visa card again. Let's see what's going on .

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 18, 22, 04:03:57 AM
    • Serbia Moderator 15369
    • last active 6 hours ago

    Thanks for this post from:

    Hi sigi,

    Please keep us posted. Have you contacted the casino support team to see what's going on? 

    Please note that this brand is on our warning list. You can check their review page HERE. 

  • sigi
    • Replied by
    • sigi
    • at Mar 23, 22, 02:24:12 AM
    • Germany Jr. Member 69
    • last active 4 months ago

    Thanks for this post from:

    Hi,I Wrote to jackpotcity casino. Hi,why is my payout taking so long?I have been requesting my payout since 03/18/2022.Also changed my payout method to Swift.But nothing has changed until now.See attachment.

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 23, 22, 04:33:05 AM
    • Serbia Moderator 15369
    • last active 6 hours ago

    Thanks for this post from:

    Thanks for the update. We can try to get in touch with them if you want us to. Please private message me your casino username. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 23, 22, 05:19:57 AM
    • Serbia Moderator 15369
    • last active 6 hours ago

    Thanks for this post from:

    We received your account details and notified the casino rep. Let's see if they reply. 

  • sigi
    • Replied by
    • sigi
    • at Mar 23, 22, 07:16:57 PM
    • Germany Jr. Member 69
    • last active 4 months ago

    Thanks for this post from:

    Hi,News from jackpotcity casino. 

    Mareike from Jackpot City here. We hope you're well.

    We are hereby contacting you regarding your payout.
    We are pleased to inform you that we have successfully paid out your withdrawal.

    As of 3/24/2022, your money should be in your account within 3-7 business days.See What happens now?

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 24, 22, 04:27:13 AM
    • Serbia Moderator 15369
    • last active 6 hours ago

    Thanks for this post from:

    Hi sigi,

    Thanks for the update. We received an email from the casino rep but he was unable to assist with this issue since he doesn't do with players' complaints. Please let us know as soon as the money is in your account. 

  • sigi
    • Replied by
    • sigi
    • at Mar 24, 22, 08:11:06 PM
    • Germany Jr. Member 69
    • last active 4 months ago

    Hi, payout very quickly, but unfortunately very expensive, all together 25 euros, 300 euros minus 25 euros = 275. So the bottom line is jackpotcity casino customer friendliness when paying out: very bad

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 25, 22, 04:48:54 AM
    • Serbia Moderator 15369
    • last active 6 hours ago

    Thanks for this post from:

    Thanks for your update sigi. There are usually fees that you need to pay. However, you got your winnings. We'll mark this case as Resolved. 

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