Jokavip Romm

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Last post made 15 days ago by tough_nut
Meliza72
  • Started by
  • Meliza72
  • Australia Newbie 14
  • last active 4 days ago

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  • Jokavip room had closed my acct and now they won't pay my winnings .

    I've never had a problem with jokavip room before they has always done the right thing by me and not once I've had any issues with them ,

    Until now on the  1st of June I won the $3000 doller jackpot on the slot machine LUCKY LADY so I played more for a little while I had my friends over and they saw everything .

    And they keep telling me to withdrawal it out so I did I still had a remaining balance of $3984 so I withdrawal the $3000 and I had to update my new bank .

    After I had varfied my new bank details I got on to the chat to ask them if they can fast process my withdrawal with my new. Bank ,

    The VIP manager said there not sure if they will except it .

    But we did the withdrawal anyway .

    After that I had to varify my date of birth my phone no and physical address .

    And the withdrawal was in the process .

    Any way after that I' played my remaining balance of $984 ,after a few hits I got out of the game I was playing to change a different game ,

    Then all of the sudden I was seeing my money slowly and quickly my money was disappearing and then the $3000 doller was all of the sudden got reverse back in my acct and it was doing the same thing quickly not even a second my money was disappearing as well , after when my acct became $0 balance my acct was shot down I cauldnt even log in anymore .

    And I'm saying what the hell so I went to Chet line and I told them how and why is my acct all of the sudden shit down and what had happen to my money .

    The person I had spoken to was hector he said there was nothing wrong with my acct and that my money I had played it through .

    And from here it just went on and on that they reacon I ask them to shut my acct when I never even ask them to do that .

    So please I need help I just want my winnings of $3000 to be payed to me  please somebody help me it's not fair .

    How can they do this to me .

  • Hello Meliza72,

    Could you please private message me your casino username and we'll get in touch with the Casino Representative.

  • Hello Meliza72,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. As soon as we get a reply, we'll let you know.

  • Thank you so much I really appreciate it.

     

  • Hello Meliza72,

    The Casino Representative says they have been trying to call on the numbers you've provided them with, but it was unsuccessful. They are waiting for you to respond to their e-mail. 

  • They are lying I heavent received any calls what so ever 

  • Meliza72 wrote

    They are lying I heavent received any calls what so ever 

    Have you received an email from them? They say they're waiting for you to respond to their email since they couldn't reach you when they tried calling your phone number.

  • Yes I have replied back I tried calling them but the line was terrible I cauldnt even hear or understand what he was saying it kept cutting off  .

    I will try to call them from the phone and let you know what the outcome is .

     

  • All I want is my winning money,

    I shouldnt have to chase them there the ones that's doing the wrong thing and they think they can get away with ripping people of .

    It's not right .

    I have more important nothing's to do with my life then chasing after some casino .

    I'm not asking much I just want my winnings of $3000.

     

  • Hello Meliza72,

    Ok, thanks for the update! We've sent an email to the Casino Representative and asked him to check what's going on. Keep you updated.

  • Hello Meliza72,

    Could you please reply to the email the casino has sent you? The Casino Representative says both numbers they tried calling are not connecting. They await your response to their e-mail as well. 

  • I have replied back to them,

    they are just telling you aloud of of crap.

    They haven't even tried calling not once so I don't know why they keep saying that they tried calling me when they heavent called at all .

     

  • Hello Meliza72,

    Ok, thanks for letting us know! We'll see what happens now. Please keep us updated.

  • Here is the proof that I have replied to them

  • Hope you got the screen shots that i have sent to you .

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