CLOSED [Due to inactivity of submitter]:Jokavip Room

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Last post made 1 year ago by tough_nut
Meliza72
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  • Meliza72
  • Australia Sr.Newbie 15
  • last active 1 year ago

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  • Jokavip room had closed my acct and now they won't pay my winnings .

    I've never had a problem with jokavip room before they has always done the right thing by me and not once I've had any issues with them ,

    Until now on the  1st of June I won the $3000 doller jackpot on the slot machine LUCKY LADY so I played more for a little while I had my friends over and they saw everything .

    And they keep telling me to withdrawal it out so I did I still had a remaining balance of $3984 so I withdrawal the $3000 and I had to update my new bank .

    After I had varfied my new bank details I got on to the chat to ask them if they can fast process my withdrawal with my new. Bank ,

    The VIP manager said there not sure if they will except it .

    But we did the withdrawal anyway .

    After that I had to varify my date of birth my phone no and physical address .

    And the withdrawal was in the process .

    Any way after that I' played my remaining balance of $984 ,after a few hits I got out of the game I was playing to change a different game ,

    Then all of the sudden I was seeing my money slowly and quickly my money was disappearing and then the $3000 doller was all of the sudden got reverse back in my acct and it was doing the same thing quickly not even a second my money was disappearing as well , after when my acct became $0 balance my acct was shot down I cauldnt even log in anymore .

    And I'm saying what the hell so I went to Chet line and I told them how and why is my acct all of the sudden shit down and what had happen to my money .

    The person I had spoken to was hector he said there was nothing wrong with my acct and that my money I had played it through .

    And from here it just went on and on that they reacon I ask them to shut my acct when I never even ask them to do that .

    So please I need help I just want my winnings of $3000 to be payed to me  please somebody help me it's not fair .

    How can they do this to me .

  • Hello Meliza72,

    Could you please private message me your casino username and we'll get in touch with the Casino Representative.

  • Hello Meliza72,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. As soon as we get a reply, we'll let you know.

  • Thank you so much I really appreciate it.

     

  • Hello Meliza72,

    The Casino Representative says they have been trying to call on the numbers you've provided them with, but it was unsuccessful. They are waiting for you to respond to their e-mail. 

  • They are lying I heavent received any calls what so ever 

  • Meliza72 wrote

    They are lying I heavent received any calls what so ever 

    Have you received an email from them? They say they're waiting for you to respond to their email since they couldn't reach you when they tried calling your phone number.

  • Yes I have replied back I tried calling them but the line was terrible I cauldnt even hear or understand what he was saying it kept cutting off  .

    I will try to call them from the phone and let you know what the outcome is .

     

  • All I want is my winning money,

    I shouldnt have to chase them there the ones that's doing the wrong thing and they think they can get away with ripping people of .

    It's not right .

    I have more important nothing's to do with my life then chasing after some casino .

    I'm not asking much I just want my winnings of $3000.

     

  • Hello Meliza72,

    Ok, thanks for the update! We've sent an email to the Casino Representative and asked him to check what's going on. Keep you updated.

  • Hello Meliza72,

    Could you please reply to the email the casino has sent you? The Casino Representative says both numbers they tried calling are not connecting. They await your response to their e-mail as well. 

  • I have replied back to them,

    they are just telling you aloud of of crap.

    They haven't even tried calling not once so I don't know why they keep saying that they tried calling me when they heavent called at all .

     

  • Hello Meliza72,

    Ok, thanks for letting us know! We'll see what happens now. Please keep us updated.

  • Here is the proof that I have replied to them

  • Hope you got the screen shots that i have sent to you .

  • This is the first one the other one is for today and this one is from last night 

  • Meliza72 wrote

    Hope you got the screen shots that i have sent to you .

    Hello Meliza72,

    Could you please send them the correct phone number where they contact you again? 

  • This is the only email.i got from them nothing else 

  • Ok  I will do that now

  • Here is the email I have sent them just a proof that I have been replying back and not just ignoring them 

  • Good morning just wondering is there any updates with jokavip ?

     

  • Hello Meliza72,

    Have you sent them your phone number and did you have contact with them after that?

    We will ping them yet again if you haven't been able to get in touch with them.

    Please update us about the current situation. 

  • Hello Meliza72,

    Could you please provide us with an update on your situation? 

  • I spoke to them about 2 and half weeks ago and they were just indeniel with everything I told them what they did was wrong ,

    But they didnt care what I had to say ,

    So I started treathening them telling them I will not give up until I get what I'm I'm owed ,

    And that I will make sure if they don't give me what's owed to me I will have there business shut down .

    And the guys I spoke to appreantly his the security for the casino .

    And he said to me do what you have to do .

    After couple of hours they called me back and offered me to settle it by them giving me a thousand only and my acct will never be open agian 

    So I said ok but the only reason why I said yes is because to prove that they lied and played me .

    And it proves how guilty they were  please I hope I will still be able to receive the rest of money .

     

  • Hello Meliza72,

    If you would like us to contact the casino on your behalf and ask about the current situation regarding your case please send us your casino username via private message.

  • Hello Meliza72,

    We did not receive your username yet, please send it via PM and we will contact the Casino on your behalf. 

  • Hello Meliza72,

    Could you please update us if your issue has been resolved? Or if you need any further assistance from us? If not we would have to mark this complaint as unresolved due to the submitter's inactivity.

  • Due to submitter inactivity, we will be closing this complaint. 

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