Hi!! This is my first time posting so I hope I'm posting in the correct area.
I have been playing at Jumba Bet for the past 8-9 months, and haven't had any major issues....until couple months ago.
In October, I received 4 charges, all one after another from my bank account, and all were Jumba Bet. The reason I know this is I looked back at the previous months when I would deposit and they would use a different name that would show up in my bank account such as AFRIKALE NIGERIA LIMIT LEKKI NG and various others but all with the ending of LEKKI NG. So i made a copy of m,y bank statement and a copy of my Jumba bet account Statement that's listed under "My Account" on the site and I contacted Live support. They informed me to contact Support via email and upload the documents to show them. I never received any reply back whatsoever, and I emailed them with the Subject line saying ....."1st attempt", ..."2nd Attempt after no response" and "3rd attempt after no response". and that also did not get a reply back from them. AND on Oct. 12th I again received one new charge from them. Again using the similar, if not the same exact name for the charge that they have used in the past. So I am now at $100.00 total (Five different $20.00 charges+ $0.20 network fee for each one as well) Then before I had the chance to email them again and contact live support and not be as friendly with them, I received to reverse charges (or returns) to my bank account for the first 2 charges of those first 4. It was only 2 of them though. So now we are at $100.00 total removed from my bank account, $20.00 each time, then 2 reverse charges of $20.00 each ($100.00-$40.00 =$60.00) So now they only owed me $60.00 but I still can't get any useful answers from live support and I have saved all of our chats informing me that my credit card hasn't made a deposit to my Jumba account in awhile, but these charges are coming from the exact names (such as the one above)that they have used in the past when I have actually made the authorized deposits. I can't get any kind of reply at all from email either. While waiting to hear something from email and just constantly resending the same exact emails over and over, I never made anymore deposits on Jumba because I wanted this matter taken care of 1st before I made another deposit. I constantly get VIP emails from them and have tried returning a reply to those emails and still nothing. Then on November 24th, I get 2 more charges from them (again using the same names they have used in the past as well as both ending with LEKKI NG) ! charge for $20.00 and another for $25.00. So now we are at $60.00+$45.00= $105, plus the network fees that follow it at $0.20 and $0.25 each transaction) Again I emailed live support and told them the same story, and again was told to email support@Jumbabet.com, and again no replies at all. I did have my card removed from my account on Jumba, and have yet to make any kind of debit card transaction with them since the first set of withdrawals. I also saved the conversation with live support person also, with them again verifying that I haven't made a deposit to my Jumba account in several months according to their records. How can I get my money back from them. I played on Jumba bet quite a bit and enjoyed it and even acquired VIP status but I can not get a straight answer from live support and emailing is apparently not working. I still have al;l the copies of the charges saved with them clearly highlighted and even the one copy of the 2 reverse charges and the 2new charges I received on Nov.24th. as well as the copies of the conversations with live support and my copy of my Jumba Bet account history. I now know to use Bitcoin as it's the safest but it took me awhile to understand it all and what all I had to do to cover my funds from here on out, but just like anyone else I want my money back, in the beginning I would have accepted if they would have just put the funds taken from my bank account into my Jumba account, but now I'm not sure if I trust them to do that as I feel like I most definitely wouldn't be successful in getting any kind of winnings from their site if they agreed to do that.