RESOLVED: Jurassic Spins - No Payment Issue

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Last post made 3 months ago by JovanaV
Ryan McCart
  • Started by
  • Ryan McCart
  • California Newbie 13
  • last active 17 hours ago

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  • Ryan McCart
    • Started by
    • Ryan McCart
    • at Feb 25, 26, 05:55:30 AM
    • California Newbie 13
    • last active 17 hours ago

    DO NOT PLAY THIS CASINO! They use deceptive tactics and have terrible customer service. They refused to pay my earnings that i had rightfully won due to their bad faith effort of claiming their maximum bet per hand is $5 when I was doing $6 bets despite the typical casino putting a $10 maximum on their bets. The agent whom applied my coupon never stated that there even was a maximum bet and I was told to simply refresh my page and enjoy. They are deceptive and don't accommodate their patrons!! stay away!

  • Ryan McCart
    • Replied by
    • Ryan McCart
    • at Feb 25, 26, 05:58:15 AM
    • California Newbie 13
    • last active 17 hours ago

    Withheld my earnings after meeting playthrough requirements.

    Disputed amount: 50$

    Casino: Jurassic Spins

    Case #: 4012

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 25, 26, 06:40:37 AM
    • Serbia Moderator 6378
    • last active 1 day ago

    Hello Ryan McCart,

    Could you please clarify whether this refers to Casino Jurassic Slots?

    Also, could you let us know where you came across this promotion? Was it via email, social media, or directly on the casino’s website?

    Please note that each promotion usually has its own specific terms and conditions. The maximum bet is not necessarily the same for every offer, as it can vary depending on the individual promotion.

    If you have a screenshot of the promotion in question, feel free to share it with us, as it would help us review the matter more accurately.

    We have forwarded your case to the casino representative as well. Please keep an eye on this thread for further updates.

    Thank you.

    Jurassic Slots

    2.8/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 26, 26, 07:32:37 AM
    • Serbia Moderator 6378
    • last active 1 day ago

    Hello Ryan McCart,

    We have received confirmation from the casino representative that the maximum bet for the mentioned promotion was $5 and that, in this case, the maximum bet limit was indeed exceeded.

    Since the situation is clear based on the information provided, we will mark Case #4012 as resolved from our side.

    We kindly advise carefully reviewing the Terms and Conditions of each promotion and bonus before claiming them in order to avoid similar misunderstandings in the future.

    Thank you for your understanding.

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