CLOSED [Due to inactivity of submitter]: Kats Casino

Sent them what they asked for for the verification process and still haven't received confirmation. They keep saying asking me if I sent them the documents which I have several times. This is the game they like to play I guess.

Hello Deadeye39,

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

"Any deposit made with Credit Card or Debit Card we will need:
Duplicate of the completed Credit Card Authorization Form (click on the link below to print out the form). Get Credit Card Agreement Form
Duplicate of your identification card, passport or driver's license. (Front and back of Driver's License)
Duplicate of Utility Bill to verify Mailing Address.
Duplicate of Debit or Credit Card used to make your deposit. (Front and back)

Any deposit made via Bitcoin will need:
Duplicate of your identification card, passport or driver's license. (Front and back of Driver's License)
Duplicate of Utility Bill to verify Mailing Address."

Hello Deadeye39,

Do you have any updates regarding this matter?

Did you finish al the required steps?

Yea I have sent them the proper documents but imnot having any luck with them can you help me out. 

I sent them again my phone bill for proof of address on may1st and there response is only saying since I havnt made a deposit they can't help me. 

Hello Deadeye39,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thank you.

Hello Deadeye39,

Thank you for sharing with us your account details. We will notify Casino Rep in order to help you with this issue.

Keep you posted.

Thank you.

Still they have not said if they have proved my documents and every time I try to talk to them in their support chat, they say the same thing they cannot help me because I have not made a deposit. This is the worst casino I have ever played at.

Still having problems with Katscasino every time I try to speak to them in their support chat they say the same thing they cannot help me because I did not make a deposit. It's very frustrating   

Hello Deadeye39,

We are still waiting for any response from Casino Rep. Once we hear back we will let you know instantly.

Keep an eye on this thread.

Thank you for cooperation.

Hello Deadeye39,

We are still without any response from their side so we will try to ping them again in hopes that we can get any proper information about this matter.

Please keep you posted.

Thank you.

Hello so they sent me a message saying that I sent in a forged document for proof of address which is crazy I have lived in the same place and I've been verified by many many casinos over 20 years so I don't know what you're trying to do. 

Hello Deadeye39,

We are still without any response from their side, so at the moment we can not discuss about this matter until we get any feedback from the Casino. We will try again to reach out to them.

Once we hear back we will get back to you.

Please keep us informed.

Ok well thanks for helping me with this matter. 

Hello Deadeye39,

Casino Rep got back to us with the clarification that you were not provided them with Utility bill which is mandatory requirement, and your withdrawal has been canceled for KYC Rejection and your balance is being removed. Hence the winnings made from a free promotion so there is no deposit on your account.

You need to provide them with all the required documents to be able to withdraw your winnings.