RESOLVED: Kitty Cat Casino - KYC Issue

I had allready verified with this casino yet they are demanding it again, They removed my verified status and every time I ask Why they have done so and what happend, they try to change the subject and gaslight me:

Disputed amount: 20$

Casino: Kitty Cat Casino

Case #: 3914

Supplying proof here that I was allready verified and that they have rtemoved it after asking why I have to KYC again.

The casino have now closed me out of support chat and I am unable to communicate with them.

Adding more picture proof of support being misleading, ignoring messages, changing the subject etc.

In picture 1, support is seen giving me the instruction to start commujnicating with the email adress.

In picture 2 you can see the me asking concerns to the email and it being ignored.

In picture 3, notice the time difference between the conversation with support (when I asked for a chatlog to be sent) and when the chatlog actually was sent. Both show same timezone. This is because they blocked me from support. 

I know this, because I accessed it agan using a different mail, because the chat is a third party service removed from the casino account, and support magically answered me. I am again not recieveing my chatlog requests after being blocked a second time.

Picture 4. is me explaning to the agent that his email does not offer any help either, with picture proof. The agent ofc, ignores this problem totaly and triews to change the subjet to the KYC approval. The email has been radio silent since I supplied my KYC documents for a second time.

Hi Anton Stenander,

Thank you for reaching out to us and sharing your experience. We completely understand how frustrating the verification process can be, especially when your account was already verified.

KYC verification sometimes needs to be completed again, especially if you are using a different withdrawal method. This is part of standard procedures to ensure that all account details are accurate and comply with regulations. Some of your documents may have expired, or you may have changed your address, or updated your bank details, etc.

It helps keep your account secure and allows the casino to process withdrawals correctly.

Kitty Cat Casino has a KYC processing time of up to 7 business days, so we’re confident that your documents are being reviewed.

If you don’t receive a response within 7 business days, we will assist you further.

There is a difference to having to do a KYC again and having a casino tell you you never did it in the first place, when your account says you are verified WHILE they are saying you are not.

Hi Anton Stenander,

Could you please let us know if there are any updates regarding your verification? Have you managed to successfully verify your account?

I have not gotten any update on if they actually verified it or not. But they have as of now paid out my winnings. You can mark this as resolved, but I do hope that it reflects on the casinos trustworthyness score to not be transparant and communicative in this.

Hello Anton Stenander,

Thank you for letting us know. We’re glad to hear that the issue has been successfully resolved.

We will now mark Case #3914 as RESOLVED.