RESOLVED: konibet.com

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Last post made 1 day ago by KingNemo
GALYNA888
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  • GALYNA888
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  • Hello. Help me please to get my winnings on konibet. My username natauhyma there. I won 136 dollars 1 year ago, when Ukraine was still available on konibet.com.. according to the rules, I could use the bonus of 20 dollars on sports bets and on slots. I won 136 dollars on sport bets. I asked them on June 30, 2022 how to withdraw money when Ukraine is restricted there. Support casino answered - pass the verification and you can withdraw the winnings. Today I downloaded these documents and they were confirmed. hours later my account was blocked and the casino confiscated the entire balance. they said that I won 136 dollars on sports bets, but it was a promotion from 07/23/2022 to 08/08/2021 - and there you could use a bonus of 20 dollars on sports bets, so they froze my account unfairly. I have to get the winnings. I can provide you with all the screenshots.

  • Hello GALYNA888

    Thanks for reporting. We have contacted Casino Representative for Konibet Casino. Keep you posted once we receive some feedback. 

  • Hello GALYNA888

    We finally received a response from Casino Representative and this is what they said: 

    "1. It was true that player in Ukraine available in the past, but the player did not complete KYC and did not make a deposit.
    So far "the withdrawal conditions for the experience fund have not been met", which means that the amount in his account was originally in a state that cannot be withdrawn.

    2. The discount received by the player which can play on sports bets had ended as early as 1 year ago on 8/8/2021 already.
    Meaning even he passed the KYC, he still cannot withdraw within the time limit.

    3. Ukraine is a banned country that the player cannot login or complete the remaining withdrawal conditions currently.
    Even if the player is released from the freeze, in case he uses the VPN to complete the withdrawal conditions, he also violates the Terms and Conditions. According to the Terms and Conditions clearly states that our website prohibits the use of VPN."

    The Konibet Casino Representative has nicely explained that you weren't able to withdraw these funds even when Ukraine was eligible. Therefore these funds can not be withdrawn either in the past or in the current as Ukraine is now restricted. 

    Sorry that this case did not work out in your favor. We will consider this case as RESOLVED. 

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