UNRESOLVED: Larabet - No Payment Issue

Hi! I would like to file a complaint against Larabet Casino regarding a cancelled withdrawal and blocked account. Timeline: - Total deposits: €1,200 - Approximate winnings: €150 - Two withdrawals were successfully paid: €500 and €350 - Another withdrawal of €500 was cancelled twice - After that, my account was blocked I request payment of the remaining €500 and, if verification is required, I’m ready to provide all documents immediately I also attempted to contact support directly, but my email did not generate the usual ticket confirmation/reference. Thank you for your help.

Disputed amount: 1350€

Casino: Larabet

Case #: 3991

I attached the email i sent to them, the 2 cancelled withdrawals and also the sucessful withdraw.

Also the last sucessful withdraw

Hello Goreti Faria,

Welcome to LCB!

We will contact the casino representative to request clarification regarding your blocked account and cancelled withdrawal.

In the meantime, could you please clarify:

- Which payment method you used for the deposit, and whether you used the same method for the withdrawal.

- If you have contacted the casino’s live chat regarding this issue, and what their response was.

Please make sure to follow this thread for updates.

Thank you.

Hey Jovana,

Thanks for the update.

1. Deposit & withdrawal method

• Deposit method: [Visa/Mastercard - My Revolut Card]

• Withdrawals: I requested withdrawals via [Bank transfer - My Revolut]
  (Two withdrawals were paid: €500 and €350. The remaining €500 was cancelled twice.)

2. Live chat contact
   Yes — I contacted live chat. They told me my account was closed by “Administration” and the funds were “deducted”, and they did not provide a specific reason or a document checklist to resolve it.
   I asked for a support ticket / verification instructions and was told I would be informed by email, but no clear resolution steps were provided.

I can provide screenshots of the live chat.

Thank you

Thank you for the additional clarification, Goreti Faria. We have received feedback from the casino representative that they are currently reviewing your case.

We will inform you as soon as we receive further updates from them, and we kindly ask that you also notify us if there is any progress on your side in the meantime.

Hi JovanaV,

Thank you for the update.

I’ve just received a new official reply from Larabet regarding my case (Ticket #44660321, dated 18 Feb 2026). I’m uploading it here as new evidence.

In their email, Larabet quoted general Terms clauses (9.3 / 9.4) and stated that a “refund is not available,” but they did not provide a case-specific explanation for:

• why my €500 withdrawal was cancelled twice, and

• why the account was subsequently blocked/closed / funds deducted.

For clarity: I deposited with my Revolut Visa card and withdrawals were requested to my Revolut account (same person / same provider).

I kindly ask LCB to request from Larabet a clear, case-specific reason for the cancellation/block and to process the remaining €500 withdrawal (or refund via the original payment method), and to confirm if any verification is required to release the funds.

Thank you for your assistance.

Hello Goreti Faria,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hi JovanaV,

Thank you for the update and for sending the reminder.

Yes — I have a new development on my side. Larabet replied to my support ticket (Ticket ID: 6M4SDU). In their response they stated that, after reviewing my account activity, the account was closed under their Terms & Conditions (they quoted clauses 9.3 and 9.4) and said the decision is final / “a refund is not available.”

However, the reply is generic and still does not explain:

• what specific rule they claim I violated,

• what activity triggered the “reasonable suspicion,” or

• why my €500 withdrawal was cancelled twice and then the account was blocked / funds deducted.

For clarity: I deposited using my Revolut Visa card and withdrawals were requested to my Revolut account (same person / same provider). I am only requesting the remaining €500 to be paid out (or returned to the original payment method).

I’m attaching Larabet’s latest ticket reply screenshot here for reference. Please let me know if you need any additional evidence from my side.

Thank you.

Hello Goreti Faria,

Thank you for the update.

We have contacted the casino rep and requested an official explanation regarding your case once again. As soon as we receive a response from them, we will let you know.

Thank you for your patience.

Hello Goreti Faria,

We have not yet received any clarification from the casino representative.

According to the email they sent to you, they are referring to a violation of their Terms and Conditions, specifically clauses 9.3 and 9.4. Since they have stated that their decision regarding your case is final, our ability to further intervene is unfortunately limited.

What we can do is request a more detailed explanation and any supporting evidence confirming the alleged breach of their Terms and Conditions. We will update you as soon as we receive their response.

Thank you for your understanding.

Hello Goreti Faria,

We have received a response from the casino representative, and they have provided the same explanation as in their email to you: stating that there was a breach of clauses 9.3 and 9.4 of their Terms and Conditions and that their decision is final.

Due to their privacy policy, they were unable to provide us with any supporting evidence or further detailed information regarding the alleged breach. As a result, we are not in a position to independently verify whether a violation has indeed occurred.

Unfortunately, given the lack of supporting evidence, our ability to further intervene in this matter is limited. Therefore, we will have to close Case #3991 and mark it as unresolved.

We understand that this is not the desired outcome, and we truly regret that we are unable to assist further under these circumstances.

Thank you for your understanding.