CLOSED: [Due to the casino’s unresponsiveness]: Legendz - No Payment Issue

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Last post made 3 months ago by Cookie17
Crispy642
  • Started by
  • Crispy642
  • United States Newbie 10
  • last active 3 months ago

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  • Crispy642
    • Started by
    • Crispy642
    • at May 10, 26, 07:59:46 PM
    • United States Newbie 10
    • last active 3 months ago

    Im trying to withdraw from them a d I am verified fully but they saying they wont cash me out unless I send them a picture if front and back of 2 of the cards I used but the cards are virtual cards and they wont let me screenshot them so they keep rejecting my redemption even when I tried to redeem with giftcard

    Disputed amount: 400$

    Casino: Legendz

    Case #: 4257

    Submitted via LCB complaint form
  • Cookie17
    • Replied by
    • Cookie17
    • at May 11, 26, 04:18:23 AM
    • Serbia Moderator 1337
    • last active 2 days ago

    Hello Crispy642,

    Thank you for sharing your experience with our members. 

    Please note that we will try to reach out to the casino in order to get more information regarding your account. 

    Keep following this thread for further updates. 

    Thank you! 

  • Cookie17
    • Replied by
    • Cookie17
    • at May 14, 26, 07:57:11 AM
    • Serbia Moderator 1337
    • last active 2 days ago

    Hello Crispy642,

    We have not yet received a response from the casino representative, so we’ve sent another follow-up.

    We kindly ask you to follow this thread for new information and get back to us if you receive any. 

    Thank you for your patience.

  • Cookie17
    • Replied by
    • Cookie17
    • at May 15, 26, 06:50:40 AM
    • Serbia Moderator 1337
    • last active 2 days ago

    Hello Crispy642,

    Please note that the casino is not willing to cooperate when it comes to handling complaints through third-party platforms.

    We advise you to reach out to them directly in order to resolve your situation. 

    Unfortunately, we're unable to assist further, and we will have to mark case #4257 as CLOSED due to the casino’s unresponsiveness.

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