RESOLVED: Leonbet withdrawal request

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Last post made 1 year ago by Berks
Thrassos Gavath

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  • I am facing problems with a withdrawal requested from  LeonBet.

    On 20/10 I registered to LeonBet. I verified my identity and my address. I deposited and started betting some funbets. Some days later, I requested a withdrawal. They asked some extra papers (skrill) for verification, i sent them and i got paid. Some days ago, I requested another withdrawal, they asked me for a photo holding my id, a paper stating the date and my account on leonbet logged in in the background. After successfully forwarding the photo, i got an email saying that security department will check up on me in 3-30 days. Immediately, i contacted the support and was informed (unofficially) about a video call verification. Today, some of my pending withdrawals were canceled and the transactions history has been erased.

    I am contacting the forum because I have started feeling worried about my money. In summary, i almost deposited the same amount as i am withdrawing, maybe i have some profits and of course I have wagered the deposits' amount (and never got a bonus)

    My user id is ********

  • Hello Thrassos Gavath,

    Please be advised that we don't have this Casino on our list, but we will try to help you reaching out to them. Once we get some feedback we will let you know. Please keep us posted.

  •  I think i saw this casino on your list, but maybe i am wrong.

    Is this the casino? https://lcb.org/casinos/leon-casino

    Thanks for your help and your amazing work. If you manage to get an answer from them i will be very happy

  • Thrassos Gavath Yes it is on our list, I have missed it somehow, sorry. We will send them an email, and  hope that we will get the update as soon as possible.Keep an eye on this thread.

  • I will! And i will inform you about anything else. I do not know what is going on. They asked me to verify my account 4 times in less than 10 days

    ID/ Address Verification

    Bank/ Wallet verification

    Photo with ID and Date Verification

    Video Call (upcoming)

     

    Deleting my transactions history made me really worried. That's why i decided to post here

  • Thrassos Gavath Thanks for keeping us updated. Once we get some feedback we will get back to you. 
  • Good morning,

     

    Did you receive any updates from them?

  • Hello Thrassos Gavath,

    Still without any response. We will send them a reminder email in hopes that we can get some information. Keep us posted.

  • Yesterday, I've sent them an email asking about the verification process and i got the same response telling me to wait up to 30 calendar days. Placing bets is also restricted in my account, plus to deleting my transactions and betting history. The problem is that i really need that money (1000+) and this delay is painful.

  • Hello Thrassos Gavath,

    We are still waiting for response.

  • Hello Thrassos Gavath,

    We will send them a reminder email once again, because we didn't get any response from them thus far. Please keep us posted.

  • Hello Thrassos Gavath,

    Casino Rep got back to us and told that you've been encountering a video verification procedure. Did you receive the invitation via email from them?

  • Hello Thrassos Gavath,

    Do you have any updates on this matter?

  • Hey Thrassos Gavath,

    We will be closing this complaint due to inactivity of submitter and mark it as Resolved.

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