RESOLVED: Lucky hippo casino, fraud

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Last post made 28 days ago by Sydney
ready82
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  • ready82
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  • Hello everybody

    Today, through your link, I connect to Happy hippo casino and I notice that I have won 25 dollars with a tournament. I start playing the slots, (max bet $ 2) I make several wins, and then I deposit about $ 34 and send the documents to the support. (my id and utility bill). Now I can no longer access the account, moreover they have banned my ip address, since the chat is inaccessible, they have stole winnings and  my deposit, for no reason.
    Date of my account are the same of my id card 
    I have only an account.
    This is fraud
    Never seen a similar situation.
    I have also send mail, whit no response 
  • Hi ready82,

    Thanks for reaching out. Could you please inform us with your Lucky Hippo Casino Username via private message please. After doing so, we will contact Casino Rep and see what is going on. Thanks. 

  • User send via mp

    Access to casino is still not allowed.
    Also chat( banned ip).
    Casino to put in rougue list.
    He stole my Money. ( My Win and deposit)
  • Hello ready82,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to look into this. As soon as we receive a reply from the Casino Representative, we'll let you know.

  • Hello

    yesterday I contacted the chat, they told me that the account is under rewiev, and within the day it would be working again. Today  the log in is not allowed.
    casino to avoid ....
    I hope I can at least get my money back.sad
  • Hello 

    Just contact chat, he told me that decision to close my account, has been taken by the dipartment. ( which department?) 

    It is clear that it is a scam.

    What can i do?

  • Hello ready82,

    Please wait until we get a reply from the Casino Representative. He has advised us that he would look into this and get back to us. As soon as we receive a reply, we'll let you know.

  • Hello ready82

    The Casino Representative says they'll pay you $25 (Tournament winning) + $34 (Deposit); a total of $59.

     

  • Thank you very much for your interest.
    However, I was winning over $ 500 when my account was blocked.
    Obviously it is a casino to avoid, as they blocked my account for no reason, confiscated my winnings and the deposit, and without your help I would not have even recovered the deposit.
    ps .. where will I get the money?
    The account is still locked out.
    should i contact chat?
    thanks again for the work you do!♥️

  • Hello ready82,

    You're very welcome. We've asked the Casino Representative to confirm how they will pay you. Keep you updated.

  • Hello ready82,

    The Casino Representative says you can contact their finance team by email or live chat and they will process your payment.

  • I would like to thank you for your help!

    this evening i will contact chat service( now offline)!

    I'll let you know

  • ready82 wrote

    I would like to thank you for your help!

    this evening i will contact chat service( now offline)!

    I'll let you know

    You're very welcome ready82. Please keep us updated on how it goes. 

  • Hello.. 

    I just speak whit support of lucky hippo casinó.

    He told me that dont pay, beacuse my account is closed😱😱😱.

    I said he, that a rep had talked to lcb bonus, and the operator told me they won't pay.

    Absurd.

    Fraud, scam....

    I dont understand why lcb bonus, sponsors this casinó.

  • Hello ready82,

    We've advised the Casino Representative about this issue. As soon as we receive a reply, we'll let you know.

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