UNRESOLVED: Lucky Legends Casino

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Last post made 25 days ago by Complaints Moderator
Lilit Lilitik

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  • Hi. I recently received a letter from this casino that I can register and get $100 free chips, I signed up, went through all the conditions of this bonus, asked what I need to do to get the winnings, I was told that I need a minimum deposit of $10 and verification, I I will do everything as I was offered, I made a deposit, I put it on the withdrawal, I suddenly see that I received the deposit back, I go in, I see that they canceled, they say that my country does not accept the bonus, I say where it is written in the rules of the conditions, I don’t see anything, this information is simply missing .... and there in the chat before, another employee of theirs said that she was sorry that she had given me incorrect information that she first said that it was impossible, then she said that you can make a deposit and collect the winnings, I have a screen

    The data specified in the file is missing nothing the file is empty and their sister casinos accept Armenia and the use of free chips is allowed I have doubts that I was deceived please return my winnings.

  • Hello Lilit Lilitik,

    Thanks for reaching out to us. We will try to get in touch with this Casino and inquire about restricted countries, so we can be sure that they are not breaching their terms.

    In case that we get all the information, please send us your Casino Username via private message so we can help you with this issue.

    Thanks in advance.

  • Thank you for being interested in resolving this issue and I sent and username

  • Hey Lilit Lilitik,

    Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

    Keep an eye on this thread.

    Thank you for your cooperation.

  • Hello Lilit Lilitik,

    Unfortunately, we haven't received any response from the Casino thus far. We will ping Casino Representative and will back to you when we get some updates. Keep you posted.

  • Yes, thank you very much, I'll wait for the news.

  • Hello Lilit Lilitik,

    We finally heard back from Lucky Legends casino stating that they have received our complaint case, and will assign it to one of their support representatives. They have advised that the response time frame might take up to 72 hours.

    We'll keep you updated on this thread.

  • This is good news, you work very quickly, you are a top level🥇❤️

  • Hello Lilit Lilitik,

    We would like to inform you that we have not yet received a response from the Casino. They have an additional 48 hours to respond, after which we will contact them again if we still haven't received a reply.

    Thank you for your patience.

  • Hello.

    In truth, they have 24 hours to answer 48 have already passed⌛️😊

  • Hello Lilit Lilitik,

    You are correct! Keep us updated in case they reach out to you. 

  • This is not a casino but some kind of misunderstanding...
  • Hello Lilit Lilitik

    We have sent them a reminder email, once we get a feedback we will let you know. Really hope that they will respond  and give us resolution for your issue.

    Keep an eye on this thread.

    Thank you.

  • Their sister casino Crypto Loco allows you to cash out I can show you countries where it is forbidden to cash out there is no Armenia

     

    So how is it possible? one accepts the other does not accept it, what nonsense does not happen ... if there is one control, then the rules and conditions are the same.

  • Hello Lilit Lilitik,

    We have to inform you that we did not have Lucky Legends on our list and we tried to contact them but unfortunately we did not get any feedback, obviously they do not want to cooperate with us due to complaints.

    Our hands are tied, so we will have to close the complaint and mark it as Unresolved.

    Thank you for understanding.

     

  • Ok, thank you

  • Lucky Legends Casino has a toll-free number, which is the best way to resolve any problems with them. The people that answer the phone are really nice and understanding and willing to help. Their number is 888-241-2523. I had a misunderstanding also, I called and they were very nice and understanding. They have trouble understanding all the rules, they are a big help, at least they were for me. I spoke to a lady named Nancy, sorry I don't recall her last name. Good luck Hun.

  • Hi Monica Labeaud,

    Thank you for reaching out to us and sharing your experience with all the LCB members who wants to play in this Casino, hope that this will help a lot.smiley

    Have a great day ahead.

  • I have had this happen to me often at alot of casinos which there is only a hand full that I've won and cash out at one of them I've won ndb free spins and cashed out max which is $100 and have done this probably a dozen times 😊

  • Hey mate 
    nahhh not really but i wanna ask you can you chat whit them ?? 

  • Hello moralensvogter,

    No, we couldn't contact them in any way.

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