CLOSED: [due to the submitter's inactivity]: Lucky Legends Casino - KYC Issue

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Last post made 3 months ago by JovanaV
Octavio Barron

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  • Octavio Barron
    • Started by
    • Octavio Barron
    • at Sep 29, 25, 07:47:45 PM
    • Newbie 1
    • last active 3 months ago

    Hello. I am still having and issue with redeeming the money that I have won. when I type in my last 4 of my social security number it should highlight the continue button but it will just go back to the page that wants me to put my last 4 of my social security number therefore it will not allow me to be verified in order to redeem my winnings. By the way I have been verified before with lucky legends and have also redeemed winnings multiple times. Please help me because I can't seem to get through to them with their customer support. Thank you for your assistance.

    Disputed amount: 975.63$

    Casino: Lucky Legends Casino

    Case #: 3597

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 30, 25, 02:41:15 AM
    • Serbia Moderator 5659
    • last active 14 hours ago

    Hello Octavio Barron,

    First of all, welcome to LCB.

    Please note that Lucky Legends Casino is currently listed on our Warning List.

    We advise all players to proceed with caution when playing there due to multiple reports of player complaints. Additionally, LCB has very limited information regarding this brand’s ownership and licensing, which raises further concerns.

    Currently, we do not have direct contact with a representative from the casino, and they have not previously participated in resolving player complaints.

    That said, we will still attempt to reach out to them and hopefully, this time there will be some cooperation from their side so we can assist you further.

    We’ll keep you updated if we receive any response.

    Lucky Legends Casino

    1.8/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 01, 25, 04:18:05 AM
    • Serbia Moderator 5659
    • last active 14 hours ago

    Hello Octavio Barron,

    We have reached out to the casino representative, but please send us the email address you used to register at the casino or your casino username via private message so they can locate your account (as the ones you provided are not right) and check exactly what the issue is.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 03, 25, 04:24:16 AM
    • Serbia Moderator 5659
    • last active 14 hours ago

    Hello Octavio Barron,

    We are still waiting for you to send us the email address you used to register at the casino or your casino username via private message so we can assist you further.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 06, 25, 05:13:30 AM
    • Serbia Moderator 5659
    • last active 14 hours ago

    Since we haven't heard back from the member, we will close Case #3597 due to the submitter's inactivity.

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