CLOSED: [Due to the casino's unresponsiveness]:Lucky Legends Casino - No Payment Issue

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Last post made 25 days ago by Anchi
Bea52Bea
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  • Bea52Bea
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  • I have always played by their rules deposited many times using crypto, have sent them my documents a few times and been verified by their outside verification process. I made a withdrawal for the first time of $1300 and after a week I contacted my VIP host, Edward Childs, and he tried telling me something about free spins. I asked him what he meant and he couldn't. I told him that he knew perfectly well that the no rules no max bonus came with 20 spins and I used them 1st according to the rules before I moved on to the games allowed. At this time he told me to wait the 7 to 10 days which doesn't apply to crypto deposits. After 3 weeks I tried to get him on Chat, that's how he preferred, and he never responded. I was instead switched to the VIP account manager and she never acknowledged me. After about 20 minutes I asked her for an update on my withdrawal but she totally ignored me. So I'm reaching out to you,LCB, I'm so dumbfounded at their lack of respect for a loyal depositor. Please advise and thanks for listening.

    Disputed amount: 1300$

    Submitted via LCB complaint form
  • Dear Bea52Bea,

    Please note that Lucky Legends Casino is on our warning list: 

    Please proceed with caution when playing at Lucky Legends Casino. Reports of many player complaints. LCB has little information about this brand's owners and licensing. 

    We do not have direct contact with their casino rep, as they have not been involved in resolving previous complaints, and therefore our hands are tied. However, we have contacted them and inquired further regarding your case. We hope that this time we will receive some feedback from them so we can assist you.

    Thank you for your understanding.

    1.9/ 5

  • Hello Bea52Bea,

    Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

    If they respond at any time, we will let you know.

    Thanks for your understanding.

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