RESOLVED: Lucky Owl Club Casino - Deposit Issue

I Registered at Lucky Owl Club Sent in Verification Documents to there Email address Deposited $100 towards a Promotion Completed Wagering with the Winning withdrawal of $1000 I am very disappointed I'm unable to withdraw my winnings due to a Server Error & No Response from Customer Chat Support or Email directly to Email Address! I'm Absolutely Disappointed in the Attention to detail to this Matter! Completely Unprofessional! Im Looking Forward to a Professional Review on this Matter! 

Thank You Kindly! 
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I Registered at Lucky Owl Club Sent in Verification Documents to there Email address Deposited $100 towards a Promotion Completed Wagering with the Winning withdrawal of $1000 | am very disappointed I'm unable to withdraw my winnings due to a Server Error & No Response from Customer Chat Support or Email directly to Email Address! I'm Absolutely Disappointed in the Attention to detail to this Matter! Completely Unprofessional! Im Looking Forward to a Professional Review on this Matter! Thank You Kindly! 

Disputed amount: 1000$

Casino: Lucky Owl Club Casino

Case #: 3912

Hi Susan1928,

We’re really sorry to hear about your experience and understand your frustration. Thank you for reaching out to us.

To help us assist you further, please send us via personal message all the evidence you have, including emails and any communication with the casino.

Once we receive this, we will forward your complaint to the casino representative to see if they can provide assistance.

Hi Susan1928,

The casino representative informed us that casino support will get in touch with you. Please keep us updated.

Hi Susan1928,

Could you please update us on your case? Has the casino contacted you in the meantime?

Thank you.

Since we haven’t heard back from the member Susan1928, and considering the nature of the case, we will mark Case #3912 as resolved for now.

If the member contacts us again, we will reopen the complaint if needed.

The member has contacted us again and requested that the complaint be reopened. We’ve reached out to the casino representative once more to request clarification regarding the case.

Susan1928, please keep an eye on this thread for further updates.

Thank you.

Hello Susan1928,

We still haven't received an update from the casino rep, so we've pinged them once again. Is there any news on your side?

Thank you.

Hello Susan1928,

We have sent another reminder to the casino rep. Could you please let us know if there is any progress on your end? Has the casino reached out to you?

Thank you.

Hello Susan1928,

Could you please let us know if you still need assistance?

Thank you.

Since we haven’t heard back from the member Susan1928, and considering the nature of the case, we will mark Case #3912 as resolved for now.