RESOLVED: Lucky Owl Club Casino - No Payment Issue

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Last post made 1 year ago by JovanaV
mattv4
  • Started by
  • mattv4
  • United States Newbie 10
  • last active 2 months ago

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  • mattv4
    • Started by
    • mattv4
    • at Feb 03, 25, 11:12:49 AM
    • United States Newbie 10
    • last active 2 months ago

    Thanks from:

    I won $265 on a match bonus, completed play-through, and I am verified. Last time I won through them they did not pay me until you guys reached out on my behalf. I have been waiting about eight days for withdrawal and was assured I’d have it before now. I will not be playing at this casino again but would like to secure my winnings.

    Disputed amount: 265$

    Casino: Lucky Owl Club Casino

    Case #: 2866

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 04, 25, 03:19:49 AM
    • Serbia Moderator 6022
    • last active 1 day ago

    Thanks from:

    Dear mattv4,

    We've contacted the casino rep regarding this matter and will let you know once we receive their response.

    Thank you.

  • mattv4
    • Replied by
    • mattv4
    • at Feb 04, 25, 03:38:05 PM
    • United States Newbie 10
    • last active 2 months ago

    Thank you!!

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 06, 25, 04:05:19 AM
    • Serbia Moderator 6022
    • last active 1 day ago

    Dear mattv4,

    We've contacted the casino rep and requested an update regarding your case. Have you heard from them in the meantime?

    Thank you.

  • mattv4
    • Replied by
    • mattv4
    • at Feb 06, 25, 09:17:12 AM
    • United States Newbie 10
    • last active 2 months ago

    It has been radio silence, they have not contacted me.

  • mattv4
    • Replied by
    • mattv4
    • at Feb 06, 25, 10:35:22 AM
    • United States Newbie 10
    • last active 2 months ago

    Thanks from:

    I reached out to an agent through their site and they tried to talk me into reversing half of my withdrawal in exchange for receiving the rest. Truly despicable. I said no. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 07, 25, 03:29:39 AM
    • Serbia Moderator 6022
    • last active 1 day ago

    Dear mattv4,

    Thank you for bringing this to our attention. We are still waiting for an update from the casino representative regarding your case. We will notify you as soon as we receive their feedback.

    Thank you for your patience.

  • mattv4
    • Replied by
    • mattv4
    • at Feb 11, 25, 10:22:13 AM
    • United States Newbie 10
    • last active 2 months ago

    I have still yet to receive payment from them, they have given me dates to receive payment multiple times in recent days, it still hasn't happened.

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 14, 25, 08:15:34 AM
    • Serbia Moderator 6022
    • last active 1 day ago

    Hello mattv4,

    Any updates on your payment?

    Thank you.

  • mattv4
    • Replied by
    • mattv4
    • at Feb 15, 25, 12:39:08 AM
    • United States Newbie 10
    • last active 2 months ago

    Still no payment, only empty promises.

  • mattv4
    • Replied by
    • mattv4
    • at Feb 16, 25, 10:02:22 AM
    • United States Newbie 10
    • last active 2 months ago

    They reached out and were very polite and I received the payment.

  • JovanaV
    • Replied by
    • JovanaV
    • at Feb 18, 25, 01:51:39 AM
    • Serbia Moderator 6022
    • last active 1 day ago

    Great news, mattv4! Thank you for the update. thumbs_up We will mark this as resolved.

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