Lucky Owl Club Casino - No Payment Issue

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Last post made 3 hours ago by mattv4
mattv4
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  • mattv4
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  • I won $265 on a match bonus, completed play-through, and I am verified. Last time I won through them they did not pay me until you guys reached out on my behalf. I have been waiting about eight days for withdrawal and was assured I’d have it before now. I will not be playing at this casino again but would like to secure my winnings.

    Disputed amount: 265$

    Submitted via LCB complaint form
  • Dear mattv4,

    We've contacted the casino rep regarding this matter and will let you know once we receive their response.

    Thank you.

  • Thank you!!

  • Dear mattv4,

    We've contacted the casino rep and requested an update regarding your case. Have you heard from them in the meantime?

    Thank you.

  • It has been radio silence, they have not contacted me.

  • I reached out to an agent through their site and they tried to talk me into reversing half of my withdrawal in exchange for receiving the rest. Truly despicable. I said no. 

  • Dear mattv4,

    Thank you for bringing this to our attention. We are still waiting for an update from the casino representative regarding your case. We will notify you as soon as we receive their feedback.

    Thank you for your patience.

  • I have still yet to receive payment from them, they have given me dates to receive payment multiple times in recent days, it still hasn't happened.

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