RESOLVED: Lucky Owl Club Casino - Slow Payment Issue

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Last post made 1 year ago by JovanaV
Robynne
  • Started by
  • Robynne
  • United States Newbie 4
  • last active 11 days ago

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  • Robynne
    • Started by
    • Robynne
    • at Aug 22, 25, 06:39:03 AM
    • United States Newbie 4
    • last active 11 days ago

    Deposited 200 for a 1000% bonus with 45X playthrough. It took about 1 week, but i was able to do the playthrough and win 2000! However, the payouts kept getting canceled. After about 5 days of this, a help agent helped me get them requested. After promising "instant payouts" - it took another 5 days to get the 200$ payed. Then, they talked me into reversing the other 2 winnings and now all I have left is the 1 payout for 500. I've repeatedly asked for an update daily via email support (no response), whatsapp (no response) and on the casino help desk......for some reasont he agents check my accout and then dissapear.

    Disputed amount: 500$

    Casino: Lucky Owl Club Casino

    Case #: 3480

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 22, 25, 07:32:27 AM
    • Serbia Moderator 6456
    • last active 3 days ago

    Hello Robynne,

    We have forwarded your complaint to the casino rep and requested further clarification. Please follow this thread for updates.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 26, 25, 03:51:12 AM
    • Serbia Moderator 6456
    • last active 3 days ago

    Hello Robynne,

    We have received feedback from the casino rep that they are looking into your case. We will notify you once we have an update.

    Thank you for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 28, 25, 06:25:46 AM
    • Serbia Moderator 6456
    • last active 3 days ago

    Hello Robynne,

    We have contacted the casino rep and requested an update regarding your case. Is there any progress on your side?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 29, 25, 03:42:53 AM
    • Serbia Moderator 6456
    • last active 3 days ago

    Hello Robynne,

    The casino rep has informed us that you have been paid out. Could you please confirm this?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 01, 25, 07:30:27 AM
    • Serbia Moderator 6456
    • last active 3 days ago

    Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark Case #3480 as resolved.

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