RESOLVED: Lucky Owl Club Casino - Software Issue

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Last post made 3 months ago by JovanaV
Maddybae
  • Started by
  • Maddybae
  • United States Newbie 4
  • last active 29 days ago

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  • Maddybae
    • Started by
    • Maddybae
    • at Sep 24, 25, 03:11:34 AM
    • United States Newbie 4
    • last active 29 days ago

    I made it thru play through. I’ve withdrawn twice before in the past. They ignored me for a week, they then lied and said I needed to verify my account. Which is a lie because I’ve received two withdrawals from them in the past that I have record of. They lied they ignore my chat. They will not answer my chat at all. Only to request documentation I have since responded to the email four times. The last time was with The required or requested information and I have yet to hear from them and they will not respond in the chat. And there has been a recent deposit for $25 within the last week so that couldn’t be a reason to deny my withdraw. They can’t find one so that’s why they’re stalling and askingu for re-verification which I’ve supplied. Yet they refused to answer my chat or send my withdrawal.

    Disputed amount: 25$

    Casino: Lucky Owl Club Casino

    Case #: 3582

    Submitted via LCB complaint form
  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 24, 25, 04:48:32 AM
    • Serbia Moderator 5659
    • last active 14 hours ago

    Hello Maddybae,

    Thank you for sharing these details. In order to better understand your case, could you please let us know:

    - Which withdrawal method you used for this last request and the exact date/amount?

    - Whether you received an explanation email or notification from the casino.

    - When exactly you sent the requested documents and which ones.

    - If your two previous withdrawals were processed with the same method and details, or if something changed in the meantime.

    We’ll also reach out to the casino representative to request further details, and we’ll update you here once we hear back from them.

    Thank you for your cooperation.

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 26, 25, 06:08:54 AM
    • Serbia Moderator 5659
    • last active 14 hours ago

    Hello Maddybae,

    Could you please let us know if you still need assistance?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 29, 25, 06:59:07 AM
    • Serbia Moderator 5659
    • last active 14 hours ago

    Since we haven't heard back from the member, we will close Case #3582 due to the submitter's inactivity.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 02, 25, 02:41:57 AM
    • Serbia Moderator 5659
    • last active 14 hours ago

    We have an update from the casino rep that the member Maddybae has been paid out. Since we haven't heard back from the member, yet we have a response from the casino rep about the outcome, we will mark Case #3582 as RESOLVED.

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