UNRESOLVED: Luckybar casino complaint

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Last post made 1 year ago by ovaaal
ovaaal
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  • ovaaal
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  • Hello, I made a request to withdraw 2,000 dollars to a bank account 07/07/2021

    and still haven't received the money. The problem is that, as it turned out, my bank only accepts payments in euros. And the money was sent in dollars (if it was sent at all). My bank said that the payment will not go through and the money will simply be returned to the sender. I wrote about this many times in support of luckybar casino.

    In live chat, they say that they do not deal with such issues. They answered by email that as soon as the money comes back to them, they will return it to my account in the casino.

    But 3 months have passed, and the money has not returned. When asked to provide evidence that they sent money and did not receive it back, they ignore me.

    Last email was sent on 21/09/2021 and an automatic response was received about receiving an email: "Your message has been received and is currently being reviewed by our team. For your reference, this ticket id is #18438." The luckybar casino support itself has been ignoring me since 09/11/2021.

  • Hello ovaaal,

    We don't have this casino listed on the LCB forum, however, please send me your casino username to private message inbox and we'll try to get in touch with them regarding your withdrawal.

  • Hello ovaaal,

    Thank you for providing us with your account details. We've sent them an email. Keep you updated.

  • Hello ovaaal,

    We've received a reply from the casino. Here's what they say:

    "Unfortunately we can not consult about any kind of players complaints with sites we have no connections at all, we are not listed or not have a contract signed.
    ​Please note we will not reply to any emails from your site or brand via support as long as it is authorized by management."

    Since they don't want to share any info regarding your complaint with us, there's nothing further we can do to help you here.

    We've advised them to get in touch with you and try to sort this out. That's the only thing we could do. 

  • Hello. Even though they don't want to cooperate with you. But I saw that not so long ago they still paid the player money, after a complaint on your forum.
    Can you at least ask them to contact me?
    because they completely ignore me...

  • Hello ovaaal,

    We've already asked them to contact you directly. You can see that in my post above. Did anyone from the casino get in touch with you?

  • no. no one replies and my messages are completely ignored :(

    and can't file a complaint against them. because they have a fake license.

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