RESOLVED: Luckyblock Casino - Licensing Issue

I placed 2 multi bets (screen shots are below of bets) on the 16/09/2025 and every leg in both multis were winners except one (due to race interference) Townsville Greyhounds Race 3. Due to the race interference that particular race was abandoned with no results for Townsville greyhounds race 3. The fact the race was abandoned with no results makes the last leg on both my multi bets void but still winning multi bets. I have tried communicating this information onto customer service but for some reason they don’t care about fairness

Casino: Luckyblock Casino

Case #: 3588

Hello Sol792,

Welcome to LCB.

We are sorry to hear that you are facing this kind of issue.

We have forwarded your complaint to our Slots and Games department. They will review your complaint, and if they need any additional information, we will inform you.

Please keep an eye on this thread for updates.

Hi Sol792,

We have reviewed your case, but it would be very helpful if you could send us all the bets from your ticket via private message so we can review the case with complete information and contact the casino rep.

According to the sportsbook’s Terms and Conditions:

“If a race is abandoned or transferred to another venue/track (including transferring to a different track at the same venue) or postponed to another date, single bets shall be void. Affected Combo Bets will be recalculated excluding that Event.”

This means that the abandoned race should not have been settled as a losing leg in your multi bets, but rather voided and the bets recalculated accordingly.

Hi Sol792,

We received an update from the casino rep that they are checking your case.

Keep you posted here.

Hi Sol792,

We received a response from the casino rep that, actually, the race was not abandoned; it happened. The selected horse was out of the top 3. Both bets were correctly settled as lost. And also, their customer support already gave you the outcome, and you were informed about it based on the dedicated team’s response.

Given that your bets were calculated correctly, with confirmation from the rep and their response, the complaint #3588 is considered RESOLVED on our side.