RESOLVED: Mega.Bet - Account Issue

I would like to submit a complaint against Mega.bet regarding an unfair account closure and confiscation of my funds. I confirm that I played on Mega.bet honestly and in good faith. I did not use any bots, automation, arbitrage betting, VPN abuse, multiple accounts, collusion, or any prohibited strategies. All bets were placed manually using my own funds. On 30 December 2025, I requested a withdrawal of 871 USDT. Shortly after submitting the withdrawal request, my account was blocked and later permanently terminated. Mega.bet accused me of “suspicious and fraudulent activity” and referred to Sections 3.10, 4.1.7, and 16 of their Terms of Use. However, the casino did not provide: • Any specific reason for the alleged violation • Any evidence such as bet IDs, timestamps, or activity logs • Any prior warning or opportunity to explain My deposits were accepted and betting activity was allowed without issues. Action was taken only after I requested a withdrawal, which raises serious concerns about unfair and non-transparent practices. I contacted Mega.bet support and asked for clarification, but they refused to provide concrete details and upheld their decision. I believe this is an unjustified confiscation of legitimate funds based solely on suspicion and vague terms. I respectfully request LCB’s assistance in reviewing this case and helping reach a fair resolution.

Disputed amount: 850€

Casino: Mega.Bet

Case #: 3853

Dear Rohit Raval,

Welcome to our forum, and thank you for reaching out.

Please note that casinos often identify potential irregularities or conduct internal reviews during the verification process or when a withdrawal request is submitted, which is typically when accounts undergo additional checks.

Could you please let us know:

- Was your account fully verified prior to requesting the withdrawal?

- Did the casino request any KYC documents or additional verification before closing your account?

We will contact the casino representative to request further clarification regarding your case and the application of the cited Terms & Conditions.

In the meantime, we kindly ask you to follow this thread for further updates, as any information we receive from the casino will be posted here.

Thank you for your cooperation.

SIR MY ACCOUNT IS NOT VERIFIED 

 CASINO NAVER ASK ME VERIFICATION 

Dear Rohit Raval,

We’ve sent a reminder to the casino representative as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

I am waiting for your reply 

Dear Rohit Raval,

We have feedback from the casino rep that they are looking into your case. We will update you as soon as we hear back from them.

Thank you for your patience.

I have not received any reply yet. I had taken a small withdrawal and it was paid. I have won a big amount so my account was blocked while I was still playing.

Dear Rohit Raval,

We have sent a follow-up email to the casino requesting an update on your case. We will inform you as soon as we receive their response.

Is there any news on your side?

Thank you for your patience.

Hello Rohit Raval,

We have received documentation from the casino representative and have reviewed it internally. Based on the information provided, the evidence supports the casino’s position that the Terms and Conditions were breached.

Unfortunately, under these circumstances, there are no further actions we can take regarding this complaint. We will therefore proceed with closing Case #3853 and mark it as resolved from our side.

Thank you for your understanding and cooperation.

Hi! I'm having the same problem right now... I'm afraid we've been scammed! It's crazy that this is happening in 2026 on a recognized site.

Hello Matteo Panzeri,

Welcome to LCB.

If you wish to file a complaint regarding a specific casino, you may submit it HERE.

Our complaint management team will thoroughly review your case, investigate the details, reach out to the casino representative, and take the necessary steps to help resolve the issue.