CLOSED: [due to the submitter's inactivity]: Mega Medusa - Account Issue

There is no such thing as fair gaming at any online casino. I have Played at plenty of the Inclave run casinos and they are so nice and generous with VIP appreciation chips, cashback on all lost deposits, free spins, and no playthrough match bonuses. As long as you are making regular deposits and not making any withdraw's. But as soon as you start winning all the perks stop, and I mean everything. Last I checked, The whole point of playing their games is to win money and not loose it!!! They all need to be sued because it's blatant discrimination against someone that wins. I have had this exact problem with all the inclave group of casino's. check out the screenshot of what support had to say.

Disputed amount: 100$

Casino: Mega Medusa

Case #: 4011

support screenshot

Dear Clocke1968,

We’re sorry to hear about your experience and understand how frustrating that can feel.

Please note that in most online casinos, promotional offers are subject to internal risk and fraud monitoring systems. When a player starts winning consistently or shows certain gameplay patterns, the system may automatically limit or suspend bonuses and promotional eligibility as a precautionary measure. This is usually related to risk management, bonus abuse prevention, or “bonus hunting” controls.

In many cases, these restrictions are not necessarily permanent. It is quite common for players to regain eligibility for promotions after a period of regular activity and deposits, depending on the casino’s internal policies.

Have you contacted the casino’s support team to ask whether the restriction on your bonuses is temporary and whether there are any specific conditions you need to meet in order to become eligible for promotions again?

Thank you.

       Yes I talked to support and they informed me that because I have withdrawn more than I deposit makes me a Expert Master in Player Class excluding me from all the VIP Perks that I earned with plenty of regular lost deposits.

Hi Clocke1968,

Have you asked them whether the restriction on your bonuses is temporary and if there are any specific conditions you need to meet to become eligible for promotions again?

We will also contact the casino to request more details regarding your case. However, please note that this casino is not listed with us and, so far, they have not participated in resolving player complaints on our forum.

Nevertheless, we will do our best to reach out to them and will inform you if we receive any response.

Thank you for your patience.

Hello Clocke1968,

Could you please confirm whether you’ve seen our response and if you still require any assistance?

Thank you.

Since we haven't heard back from the member, we will close Case #4011 due to the submitter's inactivity.