RESOLVED: Megapari casino

I want to write about MEGAPARI casino.I registered using my mobile phone, made a deposit with a VISA card and started playing, and I can immediately say I was lucky.I decided to withdraw funds and that's where it started.... It turns out that the deposit needs to be wagered with a ratio of 1:1 and the withdrawal method must match the deposit method, but it turns out that my VISA deposit method is missing when withdrawing funds.I am writing to support the answer kills, try an alternative method of depositing and withdrawing funds!!! I.e. I have to make a deposit again using the method that is present when withdrawing funds and win it back again with a coefficient of 1:1.I made a good deposit and won back, and again a refusal!It turned out that it was already necessary to fill in personal data-I filled it out, again a refusal.I am writing to support, the answer is "send a passport photo, i.e. you need to pass verification", the data can be processed for 72 hours.I did not withdraw the winnings, because they demanded a bank statement with a seal and signature for a deposit of $ 7 made by me (they were not satisfied with the electronic one)I do not recommend it!!!Save money and nerves!

Hello Дмитрий Гришин,

Can you please send us your account username via private message, so we can get in touch with Casino Representative in order to resolve your issue.

Hello Dmitrii,
Thank you for taking time to write a comprehensive feedback.
Please accept our sincere apologies for the disappointing experience. That is absolutely not the quality of service we are aimed at. Particular payment methods sometimes happen to show malfunctions. Nevertheless, they remain available so that we still could trace the transactions. In addition, we would like to draw your attention to the fact that before any withdrawals a player is supposed to pass the account verification which is processed manually by our team and consequently takes some time. I would eagerly initiate a proper investigation of your case with the help of our most experienced customer care specialists, but unfortunately, I don't have your account ID. Please, add it to your review or provide it to Moderator via PM. Thank you.

Team MegaPari 

Hello my ID is 486656435. 

Hello countryman. Do not worry, this casino is not a scammer and you will definitely withdraw your funds. Most importantly, follow the instructions of the Security Service and go through full verification. On this platform, this is quite normal. I hope all be fine)

Hi  Дмитрий Гришин,

Please let us know when your case is resolved.

Hello Dmitrii!
Thank you for sharing your account ID. 
I transferred your case to our team that is responsible for improving the customer experience (customer.claims@megapari.com) so that they have a proper look into your account. Please check your inbox and the spam-folder if needed.

Team MegaPari 
 

Hello.I followed all the instructions of the security service, to which I received the answer "your request has been sent to specialists."But it's been 6 days!!!And nothing has changed:my account is still not verified and unblocked.

Hello Дмитрий Гришин,

We will reach out to them to remind that you are expecting your issue to be fixed. We will provide you with the update if we get some information from them. Keep posted.

Hello again, Dmitrii. 
We are sorry the verification is still in process.
I personally keep track of your case. According to my information, you are in touch with our customer care department. You can always contact them once you have any concerns or questions. Regarding the verification - unlike many in the industry, the verification is being held manually by our most experienced specialists. It means that we care a lot for the safe and legitimate gambling but at the same time it might cause a delay. As followed by our security team, they are awaiting documents from you so that they could proceed with the verification. We thank you for comprehension. 

Hello, but all the documents that the security service required were provided, the last message from the service was that the request was sent to specialists expect a response.It's been 7 days, there is no answer.And no one reported that it was necessary to provide any other documents.There are screenshots of correspondence with the security service, the last message was sent on 19.10.2022.Sorry, but the customer care department also did not respond to the email.

Hello Дмитрий Гришин,

We reached out to them again asking for clarification. Once we get some answer we will get back to you. Please keep posted.

After lengthy discussions and checks , my account is in Megapari finally passed the verification.I express my gratitude to LCB for their help in solving this problem.Special thanks to Moderator Berks for his support and help.

Hi Дмитрий Гришин,

We are so glad that your docs are finally verified. Enjoy your further entertainment 

Hello Dmitrii. 
We are glad that the verification is processed successfully.

We thank you for your patience and timely feedback. I kindly ask you to check your inbox for an e-mail from customer.claims@megapari.com. We wish you best of luck!