RESOLVED: Megawins casino complaint

I deposited 200 euros on December 2018.
I was playing with bonus of 100 euros.
I was playing a slots game called simsalabim.
I won a total amount of 6257.50 euros and made sure that I finished wagering requirements.
Then I requested a withdrawal to my skrill account.

they requested identity verification.
They asked for these :
1. A selfie with ID / passport / driving license in hands (high quality) and a note indicating the current date.
2. Proof of deposit is required. Bellow you can find the requirements:
For Neteller or Skrill:
We require the ID and verification code of the Neteller/Skrill account you used to deposit.
a. Print screen of the e-wallet used showing your credentials
b. Proof of the deposit made showing company name and amount sent
And I emailed those right away.
I even uploaded the files in my casino account.

And then January came and I talked with live chat and told me:
(At this time your account is under review and until this procedure is finished, communication can be made only via email through the registered email address.)
I waited and checked my inbox and spam but no email from them.
So I emailed support and asked what is going on.
i have continued emailing them multiple times because I got not reply from them.

Later on I found out that they locked my account without telling me.
Now I do not know what is going on with my account.
I talked with live chat again and told me : (Please refer to support@megawins.com)
I emailed support@megawins.com but did not reply.
I tried live chat , adriana@megawins-6038a2ef7c04.intercom-mail.com and support@megawins.com but no reply!
I have been contacting them for about a month now but they never really told me what they need or what the problem is.
I emailed them last on February 25, 2019 but still no reply.

I contacted casinoguru.com affiliate website and they finally got the casino to answer. The casino said I was a bonus abuser and so they confiscated all my winnings! Wow, the casino offers me a bonus and is happy to take my deposits and then when I win they steal all my win and say I am not allowed to have bonuses that they offered me!

Direx group is fraudulent and does not pay its winners. 

Hi ramarth,

Please private message me your casino username so that we can ask the casino rep to look into your account. 

@ramarth

We've received your casino account details. The info has been sent to the Casino Rep. Keep you posted. 

Hello ramarth,

We will now send another reminder to the casino rearding your case. Keep you posted. 

Hello ramarth,

We've received a reply from the casino regarding your case and they confirmed that you did not pass a phone verification.

Moreover, we have been provided with a confirmation from their platform provider, SOFTSWISS, that you provided fake documents during verifications at other casinos on the network as well, which presents a severe breach of terms. The decision for account closure was unanimous, from all parties involved (Megawins casino, SOFTSWISS and DIREX N.V.)

Regarding your Megawins account, you were returned your last deposit but all winnings were removed due to a breach of terms, and the account will be permanently closed once you cash out the deposit. 

Due to all the information mentioned, we consider this case Resolved.